PayPal Holding payment due to investigation!?

barbie444

Member
Nov 1, 2009
1,800
15
Hi Everyone,
So I sold one of my Chanel Bags via Paypal. I sent an invoice for the the total value and the buyer asked for a few days to pay which I agreed. I finally got the payment, but it was split into 4 payments and the invoice appeared canceled. I didn't think to much of it, but earlier today I logged in to get the address and it shows a zero balance and Paypal has opened 4 cases investigating the funds and holding them. I will call paypal in the morning, but has this ever happened to anyone?
 

noshoepolish

Labrador Lover
Authenticator
O.G.
Oct 4, 2006
9,814
111
Refund all the payments. You must accept one payment for the item. Do not ship! You will not be covered by seller protection.
 

barbie444

Member
Nov 1, 2009
1,800
15
Thanks:smile: Just emailed the buyer about the refund hoping she will comethrough with a single payment through the new invoice.
Refund all the payments. You must accept one payment for the item. Do not ship! You will not be covered by seller protection.
 
Sep 11, 2006
6,826
2,202
U.K.
Agree with NSP. Do not, under any circumstances, accept multiple payments for one item otherwise you lose what little protection you have as a seller.


Sounds like the buyer took your email address from the invoice you sent and has then paid 4 amounts, likely using different cards. Little wonder PP found it suspicious and held the funds for investigation.


If they release the funds back to you (rather than returning them to the buyer themselves) then refund all the monies back to the buyer and ONLY accept one payment for the item. If the buyer can't do this (due to insufficient credit limits on cards perhaps) then sell the item to someone else as it's not worth the risk for a high value item to lose your seller protection.
 

noshoepolish

Labrador Lover
Authenticator
O.G.
Oct 4, 2006
9,814
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Agree with NSP. Do not, under any circumstances, accept multiple payments for one item otherwise you lose what little protection you have as a seller.


Sounds like the buyer took your email address from the invoice you sent and has then paid 4 amounts, likely using different cards. Little wonder PP found it suspicious and held the funds for investigation.


If they release the funds back to you (rather than returning them to the buyer themselves) then refund all the monies back to the buyer and ONLY accept one payment for the item. If the buyer can't do this (due to insufficient credit limits on cards perhaps) then sell the item to someone else as it's not worth the risk for a high value item to lose your seller protection.

She can also just call PP and tell them she was not aware of the policy and have them reverse the charge back to the customer, who obviously does not have the money to pay.
 
Apr 15, 2007
62,906
6,278
Refund all the payments. You must accept one payment for the item. Do not ship! You will not be covered by seller protection.


+1.. and if your buyer wants to split the payments into 2, that too is not acceptable..

If your buyer really wants the bag, she will figure it out, IYKWIM..

What kind of feedback does she have?? Does it look like she has purchased

high end designer items??
 

barbie444

Member
Nov 1, 2009
1,800
15
Hi,
Thanks for the advice I called PP this morning a they revesed the payment. Thanks you so much for the info as I had no clue.
She can also just call PP and tell them she was not aware of the policy and have them reverse the charge back to the customer, who obviously does not have the money to pay.
 

noshoepolish

Labrador Lover
Authenticator
O.G.
Oct 4, 2006
9,814
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Glad we were able to help. She could probably borrow from Peter to pay Paul and transfer balances amongst her cards so that she has enough credit on one card but that would take quite a few days to get posted to her account. She should wait until she can pay for it or she should use Bill me Later.
 

barbie444

Member
Nov 1, 2009
1,800
15
She has 100% feedback and has been a member since 2008. I checked her feedback and her last purchase was In January so I couldn't see the item but the sellers she has bought from aren't high end. Just home goods and wigs. So we"ll see I gave her until tomorrow to pay before I move on to another seller and before I ship I'll give paypal a call.

+1.. and if your buyer wants to split the payments into 2, that too is not acceptable..

If your buyer really wants the bag, she will figure it out, IYKWIM..

What kind of feedback does she have?? Does it look like she has purchased

high end designer items??
 

noshoepolish

Labrador Lover
Authenticator
O.G.
Oct 4, 2006
9,814
111
Unpaid Item Dispute. You can open 48 hours after end of auction unless your listing states otherwise.
 

BeenBurned

Coach, Dooney, Uggs
Authenticator
O.G.
Feb 25, 2007
44,625
10,279
East Coast, USA
She has 100% feedback and has been a member since 2008.
In 2008, ebay changed the feedback policy with a change that doesn't allow sellers to leave anything except positive feedback for buyers. Thus, all buyers have 100% feedback. A buyer's "good feedback" doesn't mean much since that change.
 

noshoepolish

Labrador Lover
Authenticator
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Oct 4, 2006
9,814
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And make sure you back her from buying anything else from you unless she finds the money to pay for this item.
 
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