Hi all!
Until today, I did not realize PP allows payment via echeck.
A buyer used BIN to purchase an item from me using echeck via PayPal.
The payment has not yet cleared and I messages the buyer to advise I would ship as soon as payment clears.
I even copied/pasted the blurb in the email I received from PP when I was notified of the payment.
The buyer is now demanding (rather rudely) that I ship the item right away because they used BIN,
To their credit I did not specify in my listing that item will be shipped "upon clearing of payment" because I did not foresee this situation.
Any advice on how to handle this? I do not want negative FB (based on the message from this buyer, I can imagine they'd leave neg FB) but I do not want to ship the item before payment clears....TIA!
Until today, I did not realize PP allows payment via echeck.
A buyer used BIN to purchase an item from me using echeck via PayPal.
The payment has not yet cleared and I messages the buyer to advise I would ship as soon as payment clears.
I even copied/pasted the blurb in the email I received from PP when I was notified of the payment.
The buyer is now demanding (rather rudely) that I ship the item right away because they used BIN,
To their credit I did not specify in my listing that item will be shipped "upon clearing of payment" because I did not foresee this situation.
Any advice on how to handle this? I do not want negative FB (based on the message from this buyer, I can imagine they'd leave neg FB) but I do not want to ship the item before payment clears....TIA!