So if any of y'all have been involved in a PayPal dispute, I could use some advice. I sold a wallet before Christmas and shipped it with delivery confirmation. The buyer says that she never received it. The package was confirmed as delivered and the buyer reconfirmed the delivery at her local post office. She contacted me asking me how I would like to handle the situation. We exchanged several e-mails and eventually she decided to submit a claim with PayPal (which has now been escalated to a dispute). I never offered to pay her back for the wallet, and she never asked. Even though I don't believe I did anything wrong, I am nervous about PayPal making the decision for us. Have any of you ever dealt with a situation like this? If PayPal usually sides with the buyer (even if she admits that the post office traced the package back to her house), is it best to offer to split the cost of the wallet with her so I don't lose all the money? I could really use some advice or insight on how PayPal usually makes their decisions. Thanks!