I had a buyer try this on me once and believe it or not, paypal actually took care of it. It took a LONG time, but they did it. I sent them copies of all of her emails-1st stated that she thought bag was fake, 2nd stated that she hadn't received it, 3rd was flat out honest and said that she had overspent. They had refunded the purchase price so I opened a dispute. The clincher was that she never returned the item (although she said that she had). She had no proof of returning it and paypal reversed the chargeback after about 30 days. Shonda