PayPal claim - seller didn't respond

T Doll

Member
May 22, 2008
350
0
Ontario, Canada
I've filed a claim for an Ebay item that I never received. PayPal stated that the seller had until yesterday (Dec. 15) to respond to the claim. The seller never responded, and the status on the claim always remained at "awaiting seller's response". It was to my understanding, that PayPal would automatically close the case if there was no response from the seller after the deadline. It is now past the deadline, but the case hasn't been closed yet.

The status still shows as "awaiting seller's response". How long does it normally take for them to close the case and issue a refund? I've been way too patient with this seller (giving them the benefit of the doubt), but now my patience has worn out and I just want my money back asap.
 

T Doll

Member
May 22, 2008
350
0
Ontario, Canada
I finally got through to PayPal. They've closed the case and are recovering my funds. I guess they aren't on top things unless you call them.
 

skislope15

Member
Aug 11, 2010
3,296
19
I finally got through to PayPal. They've closed the case and are recovering my funds. I guess they aren't on top things unless you call them.

yup exactly i had to call in my case too and i had the funds back instantly. Glad you got your money back!
 

Brianpore

Member
Dec 11, 2011
19
0
Yea you always have to call. It's become a pain, but once you get them on the phone they are pretty helpful imo
 

shopaholism

Member
Jul 23, 2011
705
1
the cornfields
hmmm--when did you win the item? I noticed you're in Ontario, so there could be epic delays with trying to ship items there (and if you're in metro Toronto, it may be even worse, especially if the seller was dumb enough to use Priority shipping). Did the seller ever give any indication that they shipped the item? If so, you may still get it in a month or two...
 
Apr 15, 2007
63,954
9,247
most of the time you do have to call... if your package does arrive, you can let the seller
know & repay if you still want it or just send it back....