As I mentioned in another thread, I was sent a Bottega Veneta bag in SNAD condition. The seller agreed to refund me US$321, as requested (I have an email to prove it), but said she couldn't do it until I closed the dispute. I said I didn't think that that was the case, as members here had said that it was possible and another seller who had sold me a SNAD bag had managed it, previously, but she didn't reply. The dispute period had almost ended, so I was forced to escalate to a claim. A field asked 'In UK Pounds(£), please enter how much you would be willing to accept as a partial refund.'. At that time, US$321.00 = £156.49; so I, obviously, entered 156.49. I also stated the amount in US dollars in my statement. I have now received an email saying that the case is closed and that the seller has refunded me in US dollars (US$156.49) - NOT in UK pounds (UK£156.49)! This is less than half what we had agreed!!! I have contacted Paypal via their email address and am awaiting their response. I wondered whether anyone had any further suggestions on how I can get this case re-opened and/or the correct refund amount? BTW, the bag is in such poor condition (pen marks, salt stains, water marks, broken tassle strand etc.), having been described as being in perfect condition, that I really don't care, at this point, whether I receive a partial refund, or send it back for a full refund. Thanks so much in advance!