PAYPAL charge back (charged twice??) HELP!!

ivysun

Member
Sep 21, 2006
4,899
0
Just received a charged back from a buyer saying she/he was charged twice..The transaction was from june... and I only received 1 payment.. what do i need to do??? thanks!
 

HandbagAngel

Authenticator
O.G.
Apr 18, 2006
15,040
50
Sellers cannot charge buyers. Buyer has to approve and process the payment. If it is June, then it passed the PayPal claim period. Ask her for the transaction numbers, dates and each amount. You then could call PayPal for advice. Looks like this is an unexperienced buyer.
 

moi et mes sacs

Science Geek!
O.G.
Sep 22, 2007
8,727
268
Sounds like this person cant read Paypal page properly. She should be contacting Paypal, not you
 

BeBear

Member
Aug 4, 2007
339
0
It happened to me once. A buyer claimed she was charged twice but I've only received one payment from her. I showed her a screen cap of my Paypal history of the month to prove I've only gotten one payment, and advised her to contact Paypal and her bank. THere is nothing you can do for her because you don't even have any info on the duplicated transaction.