Palm Springs Mini Strap Threads?

LuvChanel55

Member
Jul 31, 2014
260
144
I just unboxed a new Palm Springs Mini bag and the strap (like belt loops) seem to have loose threads (one on each side). The loops are still in tact and don't seem to be loose, I've already contacted my Client Advisor. I'm hoping they can just repair the straps and not replace the whole bag because I've already had to wait 3 weeks for this one!

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Aug 23, 2020
126
163
hi !! i had this same exact issue with mine. my CA had me take my straps to the LV repair store at my mall, and they sewed it back together in an hour (easy fix) - very convenient. i’m unsure where you’re located and/or if you have a repair location nearby, so they probably will send in just your straps for repair. important to note based off my experience - i would have them sew all 4 tightly together. when i brought mine in, only one of them had come apart, and i asked them to also sew the remaining 3 together tightly so that it wouldn’t happen again in the future / so i wouldn’t have to come back again, and they said no, that they couldn’t because nothing was technically wrong with them at the time.. which is frustrating and guess what, few weeks later it happened to 2 more, so finally then they agreed to sew tightly all 4 of them for me. so i would request the same for yours, especially if they’re going to ship it for repair, cause that’s frustrating if it’ll happen again and you have to wait for it to be sent in. ALSO, i did ask for new straps from a different PSM if they could do that for me rather than fix the one i JUST bought, but they didn’t allow that either, they said they would have to exchange the entire bag if that’s what i wanted to do - just in case you were thinking of that option.
 

LuvChanel55

Member
Jul 31, 2014
260
144
hi !! i had this same exact issue with mine. my CA had me take my straps to the LV repair store at my mall, and they sewed it back together in an hour (easy fix) - very convenient. i’m unsure where you’re located and/or if you have a repair location nearby, so they probably will send in just your straps for repair. important to note based off my experience - i would have them sew all 4 tightly together. when i brought mine in, only one of them had come apart, and i asked them to also sew the remaining 3 together tightly so that it wouldn’t happen again in the future / so i wouldn’t have to come back again, and they said no, that they couldn’t because nothing was technically wrong with them at the time.. which is frustrating and guess what, few weeks later it happened to 2 more, so finally then they agreed to sew tightly all 4 of them for me. so i would request the same for yours, especially if they’re going to ship it for repair, cause that’s frustrating if it’ll happen again and you have to wait for it to be sent in. ALSO, i did ask for new straps from a different PSM if they could do that for me rather than fix the one i JUST bought, but they didn’t allow that either, they said they would have to exchange the entire bag if that’s what i wanted to do - just in case you were thinking of that option.
My CA told me she would order me 2 brand new straps but it will take about 8 weeks to arrive (free of charge!!). However, she cut the loose ends said to use the bag in the meantime since exchanging it may take a while since she doesn't know when she'll get another one in (there's nothing wrong with the bag).
 
Aug 23, 2020
126
163
My CA told me she would order me 2 brand new straps but it will take about 8 weeks to arrive (free of charge!!). However, she cut the loose ends said to use the bag in the meantime since exchanging it may take a while since she doesn't know when she'll get another one in (there's nothing wrong with the bag).
yay that’s great news !!! enjoy the bag, its one of my faves !!!