I need help/advice about doing a chargeback.
Here's the background info and I've also posted in a previous thread: http://forum.purseblog.com/ebay-forum/desperately-need-help-advice-with-ups-180170.html
I purchased a bag for $925 shipped and the package was lost by UPS. I tried to work with the shipper (she filed the claim with the UPS) to be reimbursed. After more than 1 month of waiting, I finally received a claims check from UPS in the amount of $110.58. This is significantly less and I tried to contact the seller to be reimbursed for the rest of the amount.
The seller replied "Filing a claim with Paypal is totally uncalled for. I am sorry you were not reimbursed for the entire amount, but you did NOT purchase insurance on the parcel. The package was clearly sent and delivered!" I have to state that the listing did not state paying extra for insurance. The listing stated "Retails $1195, asking $925 shipped within US."
I'm filing a chargeback because I can't file a dispute with PayPal because waiting for the UPS tracking/claims process made me past the 45-day window.
I'm planning to fax over to the cc billing disputes department the email communications I had with the seller, the PayPal transaction receipt, UPS claims check. Is there anything I'm missing?
Any suggestions or help you can provide will be much appreciated. I have to win this dispute or else I'm out of the $925 AND didn't get the bag.
Thanks!!
Here's the background info and I've also posted in a previous thread: http://forum.purseblog.com/ebay-forum/desperately-need-help-advice-with-ups-180170.html
I purchased a bag for $925 shipped and the package was lost by UPS. I tried to work with the shipper (she filed the claim with the UPS) to be reimbursed. After more than 1 month of waiting, I finally received a claims check from UPS in the amount of $110.58. This is significantly less and I tried to contact the seller to be reimbursed for the rest of the amount.
The seller replied "Filing a claim with Paypal is totally uncalled for. I am sorry you were not reimbursed for the entire amount, but you did NOT purchase insurance on the parcel. The package was clearly sent and delivered!" I have to state that the listing did not state paying extra for insurance. The listing stated "Retails $1195, asking $925 shipped within US."
I'm filing a chargeback because I can't file a dispute with PayPal because waiting for the UPS tracking/claims process made me past the 45-day window.
I'm planning to fax over to the cc billing disputes department the email communications I had with the seller, the PayPal transaction receipt, UPS claims check. Is there anything I'm missing?
Any suggestions or help you can provide will be much appreciated. I have to win this dispute or else I'm out of the $925 AND didn't get the bag.
Thanks!!