I have only bought linens from them, and nothing went wrong. But I had a friend who got a defective item once, and they still charged her the restocking fee when she sent it back. It took her several phone calls and e-mails to get all of her money. I don't think I'll be shopping with them much in the future.I've had mixed reactions too but most of the things I purchased were non-apparel items... so I can't personally vouch for the authenticity concerns.
There are two reasons I don't shop there anymore:
1. They have a restocking fee.
2. I have had issues with them not following their own policies. I purchased something and it went on sale the next day. Their policy says they will do a price adjustment within a certain number of days. I contacted them within that timefame and they refused to do the price adjustment. I tried contacting them again and they denied the item ever when on sale (even though it was still at the reduced price). I was getting the run around and never did get the price adjustment. It was only a small difference (something like $10) but I don't like to give my business to companies that treat me like that. I would hate to see what would happen if some more awry happened.