Oversized sunglasses, arm fabric fraying

  1. Sign up to become a TPF member, and most of the ads you see will disappear. It's free and quick to sign up, so join the discussion right now!
    Dismiss Notice
Our PurseForum community is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker. Thank you!
  1. I was wondering if anyone else on the forum has this pair of sunglasses and has had any problems with them. I've had them for over a year but don't wear them that often. I started to notice the fraying after 6 months but Nordstroms stopped carrying them so they couldn't exchange it for me. I loved the frame shape so decided to keep them anyways until I saw them again at Sunglasses Hut. The sale girl told me its a manufacturer defect, Luxottica (the company that owns SH and makes most high end sunglasses) fixed the problem and started to sell them again.

    Luxottica wants me to send them in at my own cost to get it assessed for $12.50 and then they will decide if its a manufacturer defect or not and will fix/replace them. Has anyone been through this process before? It seems like a risk since I have to do it at my own cost, they aren't confirming the manufacturer defect and I have to wait 6-8 weeks to get it done.

    Any insights? My sneaky friend says I should just buy the exact pair from SH and return my broken one with that receipt, since it all ends up at Luxottica anyways, to save me the time and hassle. It would be easier but feels so wrong...

    Thank you everyone and HAPPY HOLIDAYS! :xtree:

    Attached Files:

  2. I know Nordies can't exchange them because they don't sell that model anymore, but couldn't you just return them? If it's a manufacturer's defect, you should be able to return them and get full refund. At the very least you should be able to get a gift card for that amount.
  3. I love the frame shape and the style so I just want to replace it somehow. I already asked them if they can order it for me from the manufacturer but they said Luxottica only deals with the customer directly.