I made my first purchace from overseas. The bag arrived with defective zippers. It took two emails to get a response from the company. I was very surprised that they are not going to provide a return shipping label. Every company I have ordered from in the U.S. provides this as a matter of course. Indeed, it is always included with the original shipment for customer ease. So now I am left to negotiate international shipping. Plus, the amount they stated they MIGHT refund for shipping is far less than the actual shipping costs. I am surprised and disappointed by this experience. :sad2: Any advice??