Overheard at a Paris store: 1 lady was arguing with the poor SA serving her and the cashier, demanding an appointment. A floor manager came and the lady turned to speak to her instead, of course the manager said she had to try via the online system. Then:
Customer (C): If you can’t give me an appointment now, how about I buy one of the bags you have on the shelves right there?
Manager (M): they are for display only, to buy a bag you need an appointment which you can apply for online, as I’ve just explained.
C: why can’t I buy one of those bags? I’m willing to pay for them??
M: *repeats what she said earlier*
C: ok, so you reserve bags for VIPs only right? You won’t sell to me specifically only?
M: no that’s not true. *then repeats once again what she explained earlier* I can give you a card to apply…
C: oh the one with the QR code for the online system? No thanks!
The lady then angrily turned away, almost forgetting the laces of her new shoes