Overheard Hermès

Bubbl3z

Retail therapist =P
Mar 8, 2009
7
121
Not as dramatic as other stories I’ve been reading, but this happened to me earlier this month and I still laugh about it.

I shop at a small, albeit busy boutique that does not have any private rooms. I wasn’t expecting any thing special this particular visit, but after greeting me and chatting briefly, my SA took me to the back of the store for a little more subtlety. He then proceeded to bring out a big, beautiful, shrink-wrapped orange box. It turned out that he had been working with my husband to surprise me for our anniversary.

My SA unboxed my surprise to reveal a gog B30! This whole time, I had my K28 next to me sitting on the glass display case. In my state of shock, I was oblivious to the entire world, but my husband later informed me that multiple parties of shoppers in the store were just circling around our counter eyeing the bags. When my SA left to bring me something else, one lady approached and grabbed my K (which was still right there next to me!). I told her that was my bag and took it back. She seemed embarrassed and apologized awkwardly, then quickly left me alone to obsess over my new B in peace :biggrin:
 

cad33

Member
Mar 21, 2013
159
528
Going through some of these posts i can relate about aggressive shoppers in my local H. In the past year a couple of times there have been people screaming because they are not served right away, cursing outside their sas are useless and at least a number of tourists/new h shoppers ask clients waiting for their sa for service(we all laugh at this one since none of us clearly look like we work at h).

My poor H SA does get a bit fed up with the number of ppl who come up to me when shopping with her to ask where i got my goyard tote(our country doesn't have a goyard store and mine bought a couple of years ago in monte carlo).
 

Naynaykilla

Member
Mar 5, 2020
519
1,999
Today at Madison--a tourist couple so aggressively pleading for a bag displayed in the window to be made available to purchase, the manager had to be called. And they still would not relent.
Funny and sad. Funny because it’s just a bag and sad that Hermes has made a bag so demanded that people will cause a ruckus over it.

Last time I was in on my way out a lady asked if My purse was for sale and offered me 15k on the spot. I politely declined and kept on walking.
 

axlm

Member
Aug 2, 2013
244
746
To be honest I don't really feel at all sorry for Hermes as a company that they have to deal with this sort of behaviour from customers because it is entirely of their own making. I do however feel bad for the individual SAs who are abused by the public. I wonder if a transparent waitlist system would work better for the B/K/C bags, but then perhaps sales in the other categories would drop.
 
Mar 10, 2012
594
1,686
Funny and sad. Funny because it’s just a bag and sad that Hermes has made a bag so demanded that people will cause a ruckus over it.

Last time I was in on my way out a lady asked if My purse was for sale and offered me 15k on the spot. I politely declined and kept on walking.
Omg! I had this happened to me right outside of FSH once by a middle aged couple, pretty sure they were resellers. Thank god my fiance was there with me and he immediately got between us and shooed them away. :doh:
 
Jan 15, 2011
9,674
24,926
That SA missed a golden opportunity:

Customer: "Do you know who I am?"
SA: "No, I'm afraid do not know who you are. I'm sorry you lost your ID and have amnesia."
I actually witnessed something like this in Beverly Hills. A very, very entitled man (read: Ari Gold type) said to the leather manager at the time “Don’t you know who I am?” and Olivier, who is very very French, said, “Non, monsieur, désolé, but I do not.” And walked away.
 
Jul 19, 2022
46
292
I actually witnessed something like this in Beverly Hills. A very, very entitled man (read: Ari Gold type) said to the leather manager at the time “Don’t you know who I am?” and Olivier, who is very very French, said, “Non, monsieur, désolé, but I do not.” And walked away.
Ah, so much plus classique with the French thrown in.:smile:
 

betty_cecilia

Member
Jun 2, 2017
94
259
At our last visit to FSH me and my DH we waiting to be served by SA, which you all know Can take quite a bit for us almost 1.5 hour, I was browsing all over the store picking up things I liked and my DH just sat by the equestrian corner right next to the plant the entire time drinking coffee… anyways we both were “people watching” at different spots and we came into conclusion that:
1- aloooooooot of men (younger and mature in age) start with “my niece here is looking for xxxxxx” Which CLEARLY is not their niece because some of them look too young or just too slut-Ty… I mean you Can you say my “girlfriend” specially when the “niece” is all touchy-feely with the guy!
We are not judging, we just thought it was funny!
2- alot of couple, would get into a fight because usually the MAN doesn’t want to stay any longer, or doesn’t want to wait to be served, or doesn’t want to pay for so expensive stuff etc Poor SA sometimes doesn’t know what to do/Say and would say “i will be right back, let me know when you are ready”
3- A lot of people mainly women crying or upset at register when they are having trouble with payments… mostly surely because of credit cards being blocked etc and can’t pay at all hence loosing have they had on hold (I can only imagine finally scoring an appt and then getting offered their dream bag and then not being able to pay for it because cc/bank has blocked your card etc I would devastated!)

We love people watching in stores and restaurants hehehe
 
Last edited:

Naynaykilla

Member
Mar 5, 2020
519
1,999
Omg! I had this happened to me right outside of FSH once by a middle aged couple, pretty sure they were resellers. Thank god my fiance was there with me and he immediately got between us and shooed them
Honestly it is quite scary. Especially, during these uncertain times you are never quite sure if the people are crazy and may cause harm.
 

Naynaykilla

Member
Mar 5, 2020
519
1,999
At our last visit to FSH me and my DH we waiting to be served by SA, which you all know Can take quite a bit for us almost 1.5 hour, I was browsing all over the store picking up things I liked and my DH just sat by the equestrian corner right next to the plant the entire time drinking coffee… anyways we both were “people watching” at different spots and we came into conclusion that:
1- aloooooooot of men (younger and mature in age) start with “my niece here is looking for xxxxxx” Which CLEARLY is not their niece because some of them look too young or just too slut-Ty… I mean you Can you say my “girlfriend” specially when the “niece” is all touchy-feely with the guy!
We are not judging, we just thought it was funny!
2- alot of couple, would get into a fight because usually the MAN doesn’t want to stay any longer, or doesn’t want to wait to be served, or doesn’t want to pay for so expensive stuff etc Poor SA sometimes doesn’t know what to do/Say and would say “i will be right back, let me know when you are ready”
3- A lot of people mainly women crying or upset at register when they are having trouble with payments… mostly surely because of credit cards being blocked etc and can’t pay at all hence loosing have they had on hold (I can only imagine finally scoring an appt and then getting offered their dream bag and then not being able to pay for it because cc/bank has blocked your card etc I would devastated!)

We love people watching in stores and restaurants hehehe
The niece part is hilarious. I wonder why they say niece? Is it because their wives also shop at the same store
 
Sep 2, 2007
1,693
8,038
I actually witnessed something like this in Beverly Hills. A very, very entitled man (read: Ari Gold type) said to the leather manager at the time “Don’t you know who I am?” and Olivier, who is very very French, said, “Non, monsieur, désolé, but I do not.” And walked away
Olivier is class personified. No matter what, he always has a smile on his face.
 
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