I'm just looking for someplace to vent...
I've been kind of having a rough month with shipping...Canada Post is being very stupid and packages seem to be moving slower than ever. I had a package sent via EMS get stuck in Vancouver for almost 10 business days before it moved anywhere!! And they quoted me 6-8 days delivery overseas
Anyway, I recently sold a bag on Bonanza (on Sunday), and the buyer asked if she could pay the next day (on Monday). I said, no problem, I will hold the bag until after you've paid. Fast forward to the Monday afternoon, she asked for another extension until Tuesday because she needed to transfer money to her CC first. I said, no problem, pay tomorrow. Tuesday came around...no payment, no nothing. No big deal, I understand payments sometimes take time to process, and finally on Wednesday she sent the payment late afternoon. No big deal.
On my booth it clearly says that bag ships within 5 business days...I can only ship during the weekend because of school. The buyer emailed me Thursday morning (less than 24 hours after she paid) to ask whether she will get same day shipping since we are in the same province. She was going out of town on Friday and doesn't want to miss delivery. I politely told her I can only ship during the weekend because of school and that I'll have tracking to her by the end of the week. And the shipping method I use is what she paid for, XpressPost, which still takes 1 business day.
Early Saturday morning comes around. First day of the weekend. She asked if I have tracking for her. Wow. First of all, I already said I'll send her the tracking info once I've sent it, and second of all, it was barely the weekend. I wanted to explicitly tell her to be patient, but instead, I just politely said I'll have it to her by Sunday afternoon. I got so fed up that I ended up just packing up the darn thing, putting an order for the shipping label online, and giving her the tracking.
I dropped off the package first thing Monday morning. Since we are in the same province, the fastest is one business day. This morning (Tuesday), barely 24 hours after I dropped off the package, she messages me once again to ask if I've sent it and whether I requested signature delivery. I said yes, I requested signature option and yes, I dropped it off on Monday, as promised. Literally 2 hours later, after the tracking showed "Attempted delivery: card left to indicate where package can be picked up", she messages me and in her exact words, she wrote:
"i think you sent it to the wrong address, i checked tracking and it said attampted delivery and slip left ti pick up package, i have been home all day and nothing came and nothing is left here.
my address is
______________SW
______________
Di you make sure to put the SW on the end because if you didnt it went to the wrong house, i need to find out where the package is "
So I messaged her back, my post lady does this ALL THE TIME. She doesn't bother coming to the door and simply leaves a card later on in the day in my mailbox. I was soooo impatient at this point. First, she was 2 days late on her payment, rushes me to ship less than 24 hours after payment, asks me twice in the time span of 3 days whether something has been shipped, and half freaks out when the item doesn't show up 24 hours after I've shipped it. She even accuses me of being careless and sending to the wrong address without even checking with me her shipping address.
Some buyers are just unbelievable. I'm no professional seller and simply unload some of my unused things to get some extra cash. I'm more of a buyer than a seller and always try to be patient with sellers because I know sometimes life gets in the way. But as a seller, I try to be as quick as possible with my communication and shipping. This buyer was a nightmare in her own way. It's having my mom nag at me to practice piano every hour.
Bonanza is so weird sometimes. I've had so many people send me offers on things at more than 40% off, even though I don't have the OBO option on my items. I just had a buyer remark (to my counter offer price via PM, which is only $25 more than what she offered) "Wow...nvm...not interested.) Her beginning offer? $200 on a $375 item...
Sigh. Anyway, sorry for the long post...and thanks for reading my rant!!
I've been kind of having a rough month with shipping...Canada Post is being very stupid and packages seem to be moving slower than ever. I had a package sent via EMS get stuck in Vancouver for almost 10 business days before it moved anywhere!! And they quoted me 6-8 days delivery overseas
Anyway, I recently sold a bag on Bonanza (on Sunday), and the buyer asked if she could pay the next day (on Monday). I said, no problem, I will hold the bag until after you've paid. Fast forward to the Monday afternoon, she asked for another extension until Tuesday because she needed to transfer money to her CC first. I said, no problem, pay tomorrow. Tuesday came around...no payment, no nothing. No big deal, I understand payments sometimes take time to process, and finally on Wednesday she sent the payment late afternoon. No big deal.
On my booth it clearly says that bag ships within 5 business days...I can only ship during the weekend because of school. The buyer emailed me Thursday morning (less than 24 hours after she paid) to ask whether she will get same day shipping since we are in the same province. She was going out of town on Friday and doesn't want to miss delivery. I politely told her I can only ship during the weekend because of school and that I'll have tracking to her by the end of the week. And the shipping method I use is what she paid for, XpressPost, which still takes 1 business day.
Early Saturday morning comes around. First day of the weekend. She asked if I have tracking for her. Wow. First of all, I already said I'll send her the tracking info once I've sent it, and second of all, it was barely the weekend. I wanted to explicitly tell her to be patient, but instead, I just politely said I'll have it to her by Sunday afternoon. I got so fed up that I ended up just packing up the darn thing, putting an order for the shipping label online, and giving her the tracking.
I dropped off the package first thing Monday morning. Since we are in the same province, the fastest is one business day. This morning (Tuesday), barely 24 hours after I dropped off the package, she messages me once again to ask if I've sent it and whether I requested signature delivery. I said yes, I requested signature option and yes, I dropped it off on Monday, as promised. Literally 2 hours later, after the tracking showed "Attempted delivery: card left to indicate where package can be picked up", she messages me and in her exact words, she wrote:
"i think you sent it to the wrong address, i checked tracking and it said attampted delivery and slip left ti pick up package, i have been home all day and nothing came and nothing is left here.
my address is
______________SW
______________
Di you make sure to put the SW on the end because if you didnt it went to the wrong house, i need to find out where the package is "
So I messaged her back, my post lady does this ALL THE TIME. She doesn't bother coming to the door and simply leaves a card later on in the day in my mailbox. I was soooo impatient at this point. First, she was 2 days late on her payment, rushes me to ship less than 24 hours after payment, asks me twice in the time span of 3 days whether something has been shipped, and half freaks out when the item doesn't show up 24 hours after I've shipped it. She even accuses me of being careless and sending to the wrong address without even checking with me her shipping address.
Some buyers are just unbelievable. I'm no professional seller and simply unload some of my unused things to get some extra cash. I'm more of a buyer than a seller and always try to be patient with sellers because I know sometimes life gets in the way. But as a seller, I try to be as quick as possible with my communication and shipping. This buyer was a nightmare in her own way. It's having my mom nag at me to practice piano every hour.
Bonanza is so weird sometimes. I've had so many people send me offers on things at more than 40% off, even though I don't have the OBO option on my items. I just had a buyer remark (to my counter offer price via PM, which is only $25 more than what she offered) "Wow...nvm...not interested.) Her beginning offer? $200 on a $375 item...
Sigh. Anyway, sorry for the long post...and thanks for reading my rant!!