Orders not arriving from Fendi site

lou123

Member
May 30, 2015
119
15
England, UK
Hi!!
I live in UK and I made 2 orders on Fendi.com on 6th and 7th July and they still haven’t arrived.
Ones been marked as ready to ship for over a week the other still says pending.
Money’s been taken.
I’ve emailed afew times with no response and have found a number for shopping by phone which I tried to call but no one answered (will keep ringing)
Has anyone else had this?
Certainly won’t be using Fendi.com again will buy using other websites or in store.
 

lou123

Member
May 30, 2015
119
15
England, UK
I’ve just had an email saying the pending order had failed quality check , they’ve been unable to locate another and so has been cancelled but my other order that was marked ready to ship is now showing as cancelled and that ones still pending!!!!
 

sunapr

Member
Jul 25, 2012
116
57
Toronto
I live in Canada. I had my SA ordered online for me and it was cancelled after my SA called them about it. That was a week after he placed the order. I placed another order on Fendi.com. on July4. I just received shipping confirmation email on July20 and got the package on July21. They are obviously super slow right now. My SA said this was unusual for Fendi.
 
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carocbr

New Member
May 21, 2014
3
2
Having the same issue right now. Ordered my first Fendi bag online on 7/20 and the order status has been showing Ready to ship for the last 4 days. They have not collected payment yet either....disappointed with the service so far....no response from customer service either.
 

LemonDrop

a Fendi bag and a bad attitude
O.G.
Jul 5, 2007
4,907
7,805
USA
Having the same issue right now. Ordered my first Fendi bag online on 7/20 and the order status has been showing Ready to ship for the last 4 days. They have not collected payment yet either....disappointed with the service so far....no response from customer service either.
Curious if you got it or if it canceled. I ordered online and it’s been a few days with no update. I hope this doesn’t go on for weeks only to cancel.
 

LemonDrop

a Fendi bag and a bad attitude
O.G.
Jul 5, 2007
4,907
7,805
USA
@lou123 That sucks. :hrmm: This is my first Fendi piece. The color is gorgeous. And when I ordered it it said "the last available". I hope this doesn't become a let down. I ordered it Wednesday.
 

carocbr

New Member
May 21, 2014
3
2
Curious if you got it or if it canceled. I ordered online and it’s been a few days with no update. I hope this doesn’t go on for weeks only to cancel.
I did get the order, but it was not shipped until about 10 days after I ordered. Wasn’t impressed with the way it was packed either. Luckily the bag itself was ok.
 

LemonDrop

a Fendi bag and a bad attitude
O.G.
Jul 5, 2007
4,907
7,805
USA
I did get the order, but it was not shipped until about 10 days after I ordered. Wasn’t impressed with the way it was packed either. Luckily the bag itself was ok.
Mine finally shipped today !!!! :yahoo: I’m so thrilled!!! I thought for sure it would cancel.
 
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Bagfangirl

Member
Jun 13, 2019
27
142
So I’m just having this issue now. I ordered a new strap for my peekaboo 2 weeks ago, it was shipped through UPS from the US, then the package got stopped at customs because the packer forgot to pack the customs slip. Then they decided to ship it again but then this time they screwed up my address and sent it to someone else instead.... I mean seriously how hard is it to send something correctly..? Everyone else seems to be doing it just fine.
 
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