Ordering/Shopping/Shipping/Exchange/Return Experiences at Aloha Rag

#451
Hello ladies and gents,
I just got my ohhhhh-so-yearned-for Granny City!!!!!!
I know, so happy, but there's this one thing I'm a bit iffy about,,
This is actually my first Bal purchase ever, so I can't say I know much but I have a few things I would love some input on,,,

All I got from the package is the 2009 Granny City itself and the dust bag it came in,,
And the strap I got is really short, and it makes no difference on its height upon wear whether or not I have it with the straps or not,, does that make sense? haha
And shouldn't I have gotten the tags and all with the bag?? And what else usually comes with a Bal purchase???

Well then again maybe I'm completely and utterly wrong about the strap length,, is the short strap I got the correct length? Or should I have been given a longer strap?? I'm so confused, I hope I wasn't duped,,, :sad:

But even if the short strap I got IS the correct length, WHERE CAN I GET A LONGER STRAP?? One that would at least leave the bag to my hips?? (,,I'm average height :P)
 
#453
What is the measurement on your strap?

Did you check the inside pocket and the outside pocket for the mirror and white bal tags?
Did you contact Aloha Rag with the questions?
 
#455
and yes, I checked the inside pocket and there the white tags were :P oops
I got the mirror, the leather sample square, the Bal brand tag, and product tag, and the,, quality tag? haha
is that all that I should have gotten?
 
#458
I don't think you can order extra straps. :shrugs: I say this because there were some members here with their extra long strap on their Town bags and they wanted a shorter strap but wasn't an option for them.
And the pic you posted of Nicole's strap looks longer because it's probably been stretched due to heavy usage and the bag being so heavy.

I, too, have a Granny City! We're bag twins. :hugs: Congrats on getting your dream bag!
 
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#461
Hi not sure where to post this question but I am ready to get my next Bbag. I don't live by a store so what is the best way to order? I want to get a black GGH work. Should I order online or call a store? My fist bag I was very very lucky and bought on a resale site and the leather is thick and TDF! I want to make sure I get good leather but I want to get it from a store this time. I know the sa can tell me the leather is perfect but how do I make sure it is thick and not smooth? Thanks for your help guys:smile:
 
#462
Does aloha rag usually reply within a day to emails? I asked them about the availability of an item and they replied pretty fast but after that, they haven't replied to my emails. I really want to place an order for a bal city and I dont want it to sell out. :confused1:
 
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