Ordering online: Pouch or suede box

mgsctravels

Member
Sep 20, 2020
12
2
Hey guys!
What’s the latest when ordering online? Is there a specific price point or difference between silver vs. gold/platinum lines and whether you receive just a pouch or if it’s sent in a suede case/velvet box?
I know SAs have some discretion in stores but wondering what the protocol is when ordering online...
 
May 29, 2010
3,597
1,952
What item are you looking to buy? Items usually over $1500 get a suede box (from my understanding). However, there are exceptions to the rule.
 
Dec 4, 2010
565
528
From my experience the gold pieces come with the suede boxes. Not really a set price point, for example I bought a mini gold key charm for $475 at the time and it came in a suede box.

So you will definitely get the suede box :smile:
 

mgsctravels

Member
Sep 20, 2020
12
2
Thanks, everyone!

If I don't get the right box/packaging, I wonder if CS will oblige to send me the correct suede box if I ask? I want to get it engraved, but don't want any hassle IF they send it in the incorrect packaging and I can't return nor exchange it.