Tell me if I'm overreacting:
I live in Montana. No boutiques in my state and the closest one would be around 500 miles from me. I do get my fill when we travel tho! We just got back from Vegas and I tried on the Palm Springs Mini Backpack after having this on my wishlist for a long time. I LOVED it but it was in reverse mono and I really wanted the regular mono.
So, I get home and call the 1-800 number since it said "Call for Availability". They are always so helpful over the phone and placed me on a waitlist. Three days later they called to let me know it was in stock and I paid.
All I've ever ordered thru the 1800 number were a few SLG's so I never really got upset but this bag was way more spendy and I was just hoping they'd take more care in the packing. NOPE.
The bag arrived. The LV box was thrown into a shipping box. NO ribbon on the box at all and no bag included (which none of my SLG's had either, but a girl can hope). I open the dustbag and there is the backpack just thrown in there with the straps attached. Now, I know from watching YouTube videos when people unbox this that the straps in inside the bag rolled up in a plastic bag. It was like this was a return and no care was taken other than throwing it in the dustbag and boxing it up.
The bag is in great shape, I'm not complaining about that. I just feel since I'm paying the same money as someone in a boutique I should be able to have the same experience. How about a bow? Throw me in a bag (I have yet to acquire a new bag since they changed). How about some perfume samples which most everyone seems to get at the boutique?? Take some care when sending me my bag.
My hubby ordered me a small piece of jewelry from Cartier last year from my birthday thru their online store. It came beautifully wrapped with the seal (like they do in the stores). They included the pretty bag and even another wrapped box with perfume samples. I was blown away and opening that on my birthday made me feel so special.
I just feel so let down. I emailed them last week with my experience and have yet to even hear back. Things like this make me question my loyalty to LV.
I live in Montana. No boutiques in my state and the closest one would be around 500 miles from me. I do get my fill when we travel tho! We just got back from Vegas and I tried on the Palm Springs Mini Backpack after having this on my wishlist for a long time. I LOVED it but it was in reverse mono and I really wanted the regular mono.
So, I get home and call the 1-800 number since it said "Call for Availability". They are always so helpful over the phone and placed me on a waitlist. Three days later they called to let me know it was in stock and I paid.
All I've ever ordered thru the 1800 number were a few SLG's so I never really got upset but this bag was way more spendy and I was just hoping they'd take more care in the packing. NOPE.
The bag arrived. The LV box was thrown into a shipping box. NO ribbon on the box at all and no bag included (which none of my SLG's had either, but a girl can hope). I open the dustbag and there is the backpack just thrown in there with the straps attached. Now, I know from watching YouTube videos when people unbox this that the straps in inside the bag rolled up in a plastic bag. It was like this was a return and no care was taken other than throwing it in the dustbag and boxing it up.
The bag is in great shape, I'm not complaining about that. I just feel since I'm paying the same money as someone in a boutique I should be able to have the same experience. How about a bow? Throw me in a bag (I have yet to acquire a new bag since they changed). How about some perfume samples which most everyone seems to get at the boutique?? Take some care when sending me my bag.
My hubby ordered me a small piece of jewelry from Cartier last year from my birthday thru their online store. It came beautifully wrapped with the seal (like they do in the stores). They included the pretty bag and even another wrapped box with perfume samples. I was blown away and opening that on my birthday made me feel so special.
I just feel so let down. I emailed them last week with my experience and have yet to even hear back. Things like this make me question my loyalty to LV.