Ordering From Local Boutique via Phone (or Online Order)

Sesphyr

Member
Jun 21, 2020
34
30
Hey!
During this time, has anyone ordered via phone from their local boutique or over the phone with customer service? If so, how did you like the process?

On the other hand, has anyone ordered online recently? Are they still not handing out travel pouches/cleaning kits?

Unfortunately, as I’m immunocompromised, I cannot visit the boutique so I’m wondering which method would be better for me (Phone or online).
 

scheurin

Member
Jun 25, 2020
286
518
Did several times recently. The website and the online ordering system are completely trash. Sorry to say that and as a shareholder I am suffering seing that incompetence on this front. The online staff is extremely polite, though. Still they cannot comensate for the problems.

And yes, no Champagne and no cleaning kits. Maybe it is not allowed to send liquids?

At this time I'll never consider ordering online again, much better to visit a boutique if possible.
 
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BlingItOn

Member
Aug 5, 2014
110
275
Hello! I ordered from my local boutique via phone. This was my first Cartier purchase, and the service was excellent. They were able to overnight the bracelet to me, and were very accommodating when I needed to exchange for a larger size. I received my bracelet gift wrapped with the wax seal, and they sent me a travel pouch and a cleaning kit (I have heard a lot of conflicting reports about whether or not the pouch and cleaning kit are standard, so I thought I should mention it.) Happy shopping! And please post what you get!!
 

Sesphyr

Member
Jun 21, 2020
34
30
Hello! I ordered from my local boutique via phone. This was my first Cartier purchase, and the service was excellent. They were able to overnight the bracelet to me, and were very accommodating when I needed to exchange for a larger size. I received my bracelet gift wrapped with the wax seal, and they sent me a travel pouch and a cleaning kit (I have heard a lot of conflicting reports about whether or not the pouch and cleaning kit are standard, so I thought I should mention it.) Happy shopping! And please post what you get!!
Thanks @BlingItOn ! I think I might just call my local boutique rather than ordering online. Did you have to reserve a telephone appointment or did you just call and they helped you out then and there?
 

lishukha

O.G.
Feb 12, 2009
128
256
Hello! I ordered from my local boutique via phone. This was my first Cartier purchase, and the service was excellent. They were able to overnight the bracelet to me, and were very accommodating when I needed to exchange for a larger size. I received my bracelet gift wrapped with the wax seal, and they sent me a travel pouch and a cleaning kit (I have heard a lot of conflicting reports about whether or not the pouch and cleaning kit are standard, so I thought I should mention it.) Happy shopping! And please post what you get!!
That is awesome. Do you mind sharing what store you order from or SA info? I’m considering purchasing a small love and would love to order directly from a store but the one closest to where I live is 5 hours away...
 

BlingItOn

Member
Aug 5, 2014
110
275
Thanks @BlingItOn ! I think I might just call my local boutique rather than ordering online. Did you have to reserve a telephone appointment or did you just call and they helped you out then and there?
I called my store directly, but it was after hours (I didn’t realize...). I was able to speak to somebody in Cartier customer service, and they had somebody from the boutique call me back the following day.
 

BlingItOn

Member
Aug 5, 2014
110
275
That is awesome. Do you mind sharing what store you order from or SA info? I’m considering purchasing a small love and would love to order directly from a store but the one closest to where I live is 5 hours away...
Hi! I sent you a PM with the SA information.
 
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