Ordering from Jax - do you get tracking info?

aiyiyi

Member
Sep 29, 2009
952
0
Canada
I placed a phone order with a store the other day, they ordered a Julia for me (:yahoo:) from Jax. But, I haven't received an email with tracking info! I usually have in the past, but those times they were ordering it in from another store. The one time I didn't get tracking info was when the store ordered it from Jax.

So...is this normal? Or should I call them? They said 3-5 days, but it would be so awesome if I could get updates with fedex and see when to expect the call that it has arrived!
 

iuvcoach

Love bags & charms
O.G.
Jan 29, 2010
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I placed a order yesterday and receive a email last night about the shipping. I would call them and see if you can get the info.
 

RachelS4

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Feb 7, 2010
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SoCal
I've always received tracking info once it's shipped. If it's been a few days, it wouldn't hurt to call.
 

Expy00

Member
Jun 6, 2007
5,252
7
I just call Coach customer service directly and ask them to provide me the Fed Ex tracking number for my item(s). As a matter of fact, I have to call them this morning regarding my gunmetal Julia and Peyton Inlaid wristlet.
 

aiyiyi

Member
Sep 29, 2009
952
0
Canada
Ohh Expy, you ordered the inlaid wristlet too? Neat, we will have bought the same 2 items in the past week :smile:

I called and the email address they had for me was completely wrong! They said it's scheduled for delivery on Friday. I think I'll call back soon and ask for the fedex tracking #!
 

Expy00

Member
Jun 6, 2007
5,252
7
Aiyiyi, we're going to be Julia and inlaid wristlet twins... YAY!! I just called Coach customer service and they stated that I should be receiving both items on Friday as well. I also asked the Customer Service Rep. for both Fed Ex tracking numbers. Sometimes I get lucky and Fed Ex actually delivers my Coach packages a day earlier than the scheduled delivery date. I hope that happens this time around with my Julia and inlaid wristlet :graucho:
 

Expy00

Member
Jun 6, 2007
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^^ Yes, they typically ask for your order number though. If you don't have that information, they can research your order using your name and address.
 

aiyiyi

Member
Sep 29, 2009
952
0
Canada
When they deliver a day early that's the BEST! When did you order yours? I ordered mine on Monday night, so technically Tuesday in terms of when Fedex would have actually picked it up!
 

Expy00

Member
Jun 6, 2007
5,252
7
I agree, it's always nice to receive any Coach packages earlier than expected. I ordered the Julia on Monday morning then called my SA back later in the evening to order the inlaid wristlet. Both of my items shipped out from JAX late Tuesday afternoon and are currently in Memphis, TX (Fed Ex hub). I suspect that my Coach packages will leave Memphis shortly for a flight bound to the W. Coast :upsidedown:
 
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aiyiyi

Member
Sep 29, 2009
952
0
Canada
Mine are in Memphis too! It arrived at 9:24AM LOL!

I just called back and got the tracking #! There is something so exciting about hitting refresh on that every hour!
 

Expy00

Member
Jun 6, 2007
5,252
7
It looks like our Coach packages arrived in Memphis at the same time or at least were logged in by Fed Ex at the same time - LOL. I know what you mean... I probably won't check the status of my Coach packages until this afternoon or evening but will definitely check again tomorrow morning in the hopes that perhaps I'll get my Coach goodies a day early :graucho:
 

aiyiyi

Member
Sep 29, 2009
952
0
Canada
murano, that really sucks :sad: Though, my local SA said they only order things on Sunday. Maybe that's why they have no record of it yet?