I believe sometimes the SA is away, that's why u did not receive any email confirmation from her.
In fact, i experienced that before few days ago when i bought a work bag from them. I faxed all my info and emailed to them and they said will get it done immediately. After one wk later, i rec'd the bag with a short note and my credit card charges. When i emailed back to them and said i rec'd the bag, my SA responded and said she was away, that's why didn't respond immediately but glad that i love my bag