I purchased a Papyrus GSH City on Friday night from Bal UK website. They didn't take the money but they usually take a few days anyway and my order details showed an estimated delivery date of 22nd Dec but on Saturday I logged in to check the order and the delivery date now says 'no date found' and the status now says 'on hold'.
Because the GH is being discontinued and I've never experienced this before, I'm wondering if this bag is actually not available, even though the site says it is. I know there are no UK stores stocking it anywhere, even in the Londond store.
Has anyone ever had this before? I've had no mail to advise but I know the website customer service only works office hours Monday to Friday, so I don't suppose I would have heard anything from them yet anyway.
I'm wondering whether I should start looking for an alternative bag...
Because the GH is being discontinued and I've never experienced this before, I'm wondering if this bag is actually not available, even though the site says it is. I know there are no UK stores stocking it anywhere, even in the Londond store.
Has anyone ever had this before? I've had no mail to advise but I know the website customer service only works office hours Monday to Friday, so I don't suppose I would have heard anything from them yet anyway.
I'm wondering whether I should start looking for an alternative bag...