I order a longchamp bag from Nordstrom on 3rd Jan... i followed up with their online chat 2 times and they told me since the item will ship from a store, there might be some delay. A few days later, they told me the item is shipped but the store didnt upload the tracking... a days after that, I got an email to confirm the bag is shipped.
today, i received email from their rep to follow up my enquiry, I told the rep I need the tracking info. But... on her respond, she said the item has been stucked in the system and now they are out of stock for the particular item, she issued a refund to me.
I requested to pay the same amount for a different color, does that sound reasonable? I really don know how their system work!! 2 of their staff assured my item is shipped !!
today, i received email from their rep to follow up my enquiry, I told the rep I need the tracking info. But... on her respond, she said the item has been stucked in the system and now they are out of stock for the particular item, she issued a refund to me.
I requested to pay the same amount for a different color, does that sound reasonable? I really don know how their system work!! 2 of their staff assured my item is shipped !!