Oh heck. I bought a e/w gauffre satchel in Jean Charles in Nice last week. Got it home & decided it wasn't for me. I've since posted it back and have been waiting for my £1k refund. I rang them today to chase it up and was told they NEVER refund. So, they now have the bag back. I'm in the UK and they are being decidedly difficult about refunding me. What would you do?? Advice please!