Online quality vs in store quality?

[A bottle of Red]

I was recently shopping at a department store and the sales lady mentioned that the quality of clothes sold in store vs online is not the same ; the items sold online ( even those directly from the brand ) are of a lower quality.
I was really surprised since I never heard of this. Is this factual or was she trying to make more in store sales?

 

[JenJBS]

I was recently shopping at a department store and the sales lady mentioned that the quality of clothes sold in store vs online is not the same ; the items sold online ( even those directly from the brand ) are of a lower quality.
I was really surprised since I never heard of this. Is this factual or was she trying to make more in store sales?

I think she was trying to make more in sales.

 

[papertiger]

I think she was trying to make more in sales.

 

[etoile de mer]

I was recently shopping at a department store and the sales lady mentioned that the quality of clothes sold in store vs online is not the same ; the items sold online ( even those directly from the brand ) are of a lower quality.
I was really surprised since I never heard of this. Is this factual or was she trying to make more in store sales?

Such a strange thing to say!

 

[A bottle of Red]

It was weird but I wasn't sure if this is something I don't know or if it's nonsense to make sales .... the example she gave was Ralph Lauren - according to her the stuff in their store and in department stores is on a higher quality level than what you buy on Ralph Lauren's own website.
I know outlets can vary with quality levels but this was weird to me.

 

[A bottle of Red]

I think she was trying to make more in sales.

I think so Jen , I think it would be bad for business especially these days with so much online business

 

[etoile de mer]

I think so Jen , I think it would be bad for business especially these days with so much online business

Just a weird and confusing thing for her to say. I can't think of any way in which her comment makes sense!

 

[JenJBS]

I think so Jen , I think it would be bad for business especially these days with so much online business

There's also the fact there is no way this has stayed a 'secret' for this long if it was true.

 

[A bottle of Red]

There's also the fact there is no way this has stayed a 'secret' for this long if it was true.

Very true , I didn't even think of that!

 

[DME]

I felt this way a long time ago (two decades?) based on personal experience. Online ordering was much more rare then, so maybe it was true at some point? Or maybe it was all in my head because I couldn’t physically look over an item before buying? I’m pretty picky. Now I don’t notice a difference.

 

[A bottle of Red]

I certainly hope it's not true since I live in a small town w almost no shops, I order it all online and I would be disappointed to get a lower quality product, especially for the same cost as in store

 

[Christofle]

I was recently shopping at a department store and the sales lady mentioned that the quality of clothes sold in store vs online is not the same ; the items sold online ( even those directly from the brand ) are of a lower quality.
I was really surprised since I never heard of this. Is this factual or was she trying to make more in store sales?

This is in fact correct.













Now help the SA reach her sales targets.

But in all seriousness this is most definitely not true at least for the brands I distribute.

 

[leechiyong]

I doubt there's an actual difference, but I am more inclined to buy something when it's been hung and steamed vs. crushed and wrinkled in a plastic bag. The latter can be a bit of a letdown from the images online.

 

[A bottle of Red]

The thing is, as my husband reminded me , we had already bought stuff from this Sa. So that's even stranger because she had already made a sale.
Maybe she wanted future sales with her rather than online? Idk

 

[Sferics]

In a certain way, it is sometimes even the other way around, when things are produced specific for outlets/factory stores.