A little bump..
Just wanted to give a review of my experience purchasing through the online factory sale. I am in BC and frequent cross border shopping.
I give my entire experience
4.5 stars out of 5.
I had recieved 2 other invites to the online factory sale before this last one. I was excited but my excitement came to a screeching halt when I went to check out.
I browsed through their FAQ and terms, it did not say anywhere that it was exclusive to US residents. But I did read that any invitees needing help with their online purchase to call a 1800 number. So I did. What's the worse that can happen? They will tell me I can't buy.
So, I explained my situation and the lady gave me another number to call. I was greeted by a helpful and patient customer service rep - I wish I remembered his name.
Anyways, I explained to him that I was a Canadian resident and had recieved an invite to the online factory sale but it was not allowing me to enter my billing address and a US shipping address.
He said no problem. I had some computer issues that arised during the phone call but he was understanding and patient while I powered off/on my computer x 2. Darn thing!!!
Gave him my personal information and US shipping address, we had issues with the latter not being the same as my billing address but he got the sale pushed through by a manager.
The other info he needed was the style numbers and color of the items I wanted to purchase. That was it.
I got a shipping confirmation email from them within an hour. I tracked the package, it sent out Dec. 28 and it was at my FedEx on the 30th for pick up.
I crossed the border and picked up my package held at FedEx. I ordered the Kristen Large black hobo and a SOHO Signature in black. They were both packaged nicely. Both individually wrapped in a clear plastic bag, hardware wrapped and the Kristen was stuffed with paper, SOHO was not. Both laid on top of air filled packaging supply (sorry, not sure what they are called).
The Kristen 16787, was a FP delete. No "F" in front of style number on creed. There was a few posts about the Kristen being a MFF.
I returned the SOHO Signature bag to the factory store (30 minutes away). Buyers remorse, I guess.
Even the return process was a breeze at the store.
The only thing that made it 1/2 star less than perfect was having to call instead of being able to checkout online.
I would do this again but only for FP deletes as it's time consuming to go the outlets and I just never know if I will find what I want there. So this process saves me time, gas and money in the end and I get what I want.
In end, if you can cross the border and pick up at Fed Ex facility, it's worth it.
Note: Not sure if they will ship to the Fed Ex location nearest to border as I had made the change online (FedEx) to having it held at the facility instead of them delivering it to my US shipping address.
Happy shopping if you got through my review and when you get an invite.