You may recall a few posts previously from me regarding a chargeback and paypal ignoring my emails. http://forum.purseblog.com/ebay-forum/paypal-chargebacks-108951.html I decided to take it further and complained to the head offices in London. I've sent them a couple of scathing letters about the incompetence of the dealings of this chargeback. I never thought I would win as I hadn't kept the 'special delivery' postal slip. However my argument was they never originally asked for this information, and the chargeback didnt occur because they hadn't received the item, it was because wife had used husbands cc, and since going for divorce he told his cc company he hadn't authorised it. And to cut a long story short, today I check my paypal account to find they have re-imbursed me the chargeback amount 'as a goodwill gesture'!!! I am gobsmacked to say the least. So the moral of the story, is don't give up, give 'em grief, and you might end up the winner!!