I have been going for the last 4 years to an old established doctor's office. There are 5 doctors ALL with TONS of practice (all in their late fifties and early 60s) and they are PHENOMENAL. They are affiliated with hospitals, teach and just LOVE what they do. They keep up with new research, but of the decades of experience behind them to make great doctors. However, everything else about this office SUCKS. First, the biggest problem is it's the wife of one of the doctors that runs the front office. She's just old... behind the times... Their voice mail system takes FIVE MINUTES just to hear what to do to make an appt. Is n't that the main reason people call? They basically have this LONG message made by grandma with awkward pauses reading, if you want this, call this. If you want that, call that. My favorite, "If you need after hours advice, there will be a $22 charge and your insurance will not pay for it. You may want to call your insurance company for their advice nurse for after hours advice." Finally, you get to the "our office is closed for lunch between 12 and 1:30 pm, please leave a message for an appt. or question and we will get back to you. PLEASE GET UPDATED FOLKS!!! There is no "press this," or press this" for different services, just this long monologue to listen through to hear the one thing you want to hear! UGH!!! Then... when you go, you have to wait forever... WHY do they put you in waiting rooms for 30 minutes? Why, when you come in for an appt. and they KNOW they are running 2 hours behind, don't they TELL YOU so you can come back later? And just now it took me 15 minutes of searching online to find their phone number. They give out no business cards or appt. reminder cards (no phone calls beforehand either). I looked under each doctor's name and got their address but no phone number and the office is just "Office of Dr's A, B, C, D and E." Nothing... So if it were an emergency and I didn't have the number handy, there's no web page or even an easy marker to find online. UGH!!! I've about changed SOOOO many times because I'm so frustrated with how the office is run, but the doctors are SOOOOOO good (minus one I never make appts. with). I keep asking, What's better? A great doctor or a good front staff? Ugh.... This isnt' the first time we've run across shoddy front staff either. Too low of pay would be my guess, but it's so frustrating!