Now I'm pretty easy going (well except with my kiddos!)....laid back...the glass is generally half full kind of gal...but...... Saturday morning noticed this horrible scratch on my new bolide!!!! Have NO clue what happened (I don't have it near razor blades or sharp things...) and it's totally bumming me out! I know I haven't actually kept many bags for very long but this one is perfect and I'm soooo upset. The positive thing (if there is one) is that it's on the back of the bag.....I will load some photos later...part of me was ashamed to admit this...so can I try to rub some cream (the leather is chevre) or something or does it need to be sent back?? I bought from the Troy NM...ugh!