OK, Anyone Have an Idea What Happened to This Bag???

I was thinking it could be sent into Coach but how would someone explain the war it went through? Pulled stitches, spots, worn edge, and I think the zipper was busted? Oh well... Glad I don't abuse my Mandys!
 
i thought coach would only cover "normal wear" and defects? ie, no putting it through hell and expecting miracles? i mean, that's still a relatively new bag- no reason it should look like that, you know?