Ladies - I started discussing this in GayleLV's thread about the authentic Gucci someone claimed was fake, because I've had an eerily similar experience, but I wanted to dedicate my own thread to it. Poor GayleLV has enough to deal with getting ready for her wedding.... Here is the whole sad story. I am sorry if much of this sounds like rambling, but after finally putting 2 kids to bed, I've had a chance to digest everything, and I'm sobbing as I type this. I can't get over the fact that my good name has been slandered, and the fantastic feedback I've worked my a&$ off to get, is now tainted by this psycho.... Here goes. Never once has a bag of mine been questioned for authenticity, but I guess it was bound to happen at some point. I sold a Prada BR2995, a barrel-styled handbag (a style that's about 1.5 years old now, but still brand-new with tags - purchased at the outlets in Florence, Italy - Bluefly.com still has a few of them left). For background, let me say that I obtain merchandise two ways, (1) buy it myself at Saks, Outlets, etc., or (2) use one and only one Italian Importer with whom I've worked for years, and who guarantees all their merchandise to be authentic, and purchases directly from the outlets in Italy (where I've also made purchases). My hubby and I nearly accompanied he and his partner on their last buying trip to Florence, but we were 2 months from having our second child. So, I sent him a list of requests and a $$ limit, and one of the bags I was lucky enough to get was this Black Barrel Prada. So, this is back story to say that (and I don't know if I'm allowed to mention the importer here, or company, so I won't, but if anyone wants to know, I'm happy to tell them), I had no doubts whatsoever that the SIX-DIGIT FIGURE in inventory for my eBay store represented nothing but authentic merchandise. So, here's the email I got from the purchaser: [All the typos are his] "I have received the package yesterday thank you and shown it to my wife for her birthday. The bag looked good, but she told me right away that this bag is not from PRADA store on 57th street in Manhattan. She picked that up from the zipper being so hard and from the authenticity card not being the same from her many PRADAs that she has. I would still like to believe that the bag is authentic, but my wife would not listen. She accused me of trying to be cheap with her. I ended up buying her $3000 bag this morning and I just came bag from PRADA store. I am very sorry, but I have to return the bag for refunds. The bag is still the way you sent me and I will send you the same way (I am willing to pay for restocking fee if you want me to). I am very sorry. I just need the mailing address for the bags to be sent. I told you from the start that I trust you and I mean it. Problem is that we (my wife and I) even took the bag to the 57th Street and even the store clerk at the PRADA mentioned to us in front of 3 store clerks that none of their merchandises will be this hard to zip it up, and quite honestly, my wife and I looked like a fool in the PRADA store. I am the only one that believe the bag is real. One thing I can tell you is that other bags' zip were quite easy zip it up. I don't know what can I say?. . . Regards, Andy Matsuoka" So, I sent him an email saying, "If you question the authenticity of any item you purchase from me, you must take it to your local Prada store. You won't have any luck at department stores (Neiman Marcus, Saks, Macy's, etc.), because the sales staff is trained in salesmanship of general merchandise, and won't be able to identify authentic or counterfeit items as relates to specific designers. PLEASE NOTE: in order to process a return, I require a letter that states the item is not authentic and why. This letter must have the person who evaluated the item, (management or authenticity dept.), the store name, and the store's address and phone number so I am able to contact them directly. Since all my items are purchased directly from designer boutiques or outlets, I can guarantee they will confirm authenticity. Andy, you must understand that I cannot unilaterally and blindly accept a return on a question of authenticity when the merchandise is absolutely guaranteed to be authentic. It goes to my reputation as a retailer, and my professional integrity as a lawyer. Therefore, I absolutely require you to follow the above procedure." It gets better.... I get home this evening, and I have a paypal dispute waiting for me, wherein he states the following: "The item I received from this Seller turned out to be an imitation according to the PRADA store, as many things are missing/altered/stained (in my alternative argument is that the item was also not NEW as it promised) First, Certificate of Authenticity being altered or not the same as others. Second, Zipper not being able to Zip it up smoothly as this is the first sign of imitation/irregular product. Third, there was a smudge on the bag as this is clearly an indication of it not being new. The auction stated the bag was new, and I would have not purchased a used bag as this was a gift. Seller has requested certificate of authenticity from a store, I have contacted Neimen Marcus, Saks, and Bloomingdales, these stores do not offer this certificate for any prada bag since this bag was not purchased from them. I have contacted this seller on many occasions and requested a refund. I have even offered to pay restocking fee, however there is no response from the seller. How can a seller sell a product which is not BRAND NEW as stated in the ebay auction. Ebay regulations state that a refund will be given if the item was not as described/promised by the Seller. The Seller has clearly made an intentional misrepresentation of fact as this is against E-Bay sellers policy. The Item was neither BRAND NEW nor AUTHENTIC as promised." Okay, as I pick myself up off the floor, I think, "does he not know how to read? Did I just tell him not to take it to the department stores, but get a letter from Prada? Second, a SMUDGE??? ARE YOU OUT OF YOUR FREAKING MIND??!?! Third, seller has NO RESPONSE?? I"VE SENT YOU 3 EMAILS TODAY OUTLINING THE PROCEDURE?!?! I literally sent my husband a voicemail after this whole thing hit saying, "I have a good mind to just close my whole freakin' store." I am so sick of this crap. He's told me to stick to my guns. I am tired of fighting, but know I'm right. He's gotten a copy of my invoice, spoken directly with the importer, the bag had all the appropriate care cards, authenticity card, ID card, and price tag (in Euros, of course, because it was purchased in Italy), and was spotless. For God's sake, there were 14 pictures in the auction itself! Everything from the tight, neat stitching to a close-up of the control/authenticity/care cards! I am literally sick to my stomach over the whole thing, and now, I have a NASTY hit of negative feedback to tarnish what was a previously spotless reputation. To make matters worse? In my attempt to leave feedback for him, I got all the wording out, but hit "positive" instead of "negative" because I was so worked up over the whole thing. I am still crying.... Does anyone have any advice? What do I do now???