Hi,
I've ended up in a rather odd situation.
Me and my wife is soon going on a trip to England and as a surprise I ordered here a purse from Gucci's online store to be delivered to our destination prior to our arrival. I felt entirely sure about the model and color that she wanted (she has mentioned it for a long time so I really thought/think she would love this gift) so I went ahead with my plans. However, yesterday she says "perhaps the other color would be nicer..". She didn't sound sure about it though. If she would like another color one could just exchange this in a store of course. However, when we arrive it will have been 15 days since the purse was delivered and I understand that Gucci has got a 14 day return/exchange policy..
Does anyone have any input on what to do here? Do you think in this rather "special" situation Gucci would be able to extend the return/exchange time for another couple of days? Of course she might want the purse that is waiting for her, but it would be nice to be able to switch color if she wants to.
Thanks!
I've ended up in a rather odd situation.
Me and my wife is soon going on a trip to England and as a surprise I ordered here a purse from Gucci's online store to be delivered to our destination prior to our arrival. I felt entirely sure about the model and color that she wanted (she has mentioned it for a long time so I really thought/think she would love this gift) so I went ahead with my plans. However, yesterday she says "perhaps the other color would be nicer..". She didn't sound sure about it though. If she would like another color one could just exchange this in a store of course. However, when we arrive it will have been 15 days since the purse was delivered and I understand that Gucci has got a 14 day return/exchange policy..
Does anyone have any input on what to do here? Do you think in this rather "special" situation Gucci would be able to extend the return/exchange time for another couple of days? Of course she might want the purse that is waiting for her, but it would be nice to be able to switch color if she wants to.
Thanks!