NY Times-Retailers limit purchase of designer handbags

  1. Retailers Limit Purchases of Designer Handbags

    FOR products that are truly in demand, like Wii game consoles, tickets to the Super Bowl or cans of corn Niblets on double-coupon day, it may seem reasonable to limit the number a customer can buy at one time.

    But readers of the fine print on the Web sites of luxury retailers like Saks Fifth Avenue, Neiman Marcus and Bergdorf Goodman may be surprised to discover that such a policy also now applies to designer handbags, like Prada’s latest ruched nylon styles, which cost $1,290; Bottega Veneta’s signature woven leather hobos, at $1,490; and the new rectangular Yves Saint Laurent clutch that looks like a postcard addressed to the designer (with a $1,395 stamp).

    “Due to popular demand,” potential shoppers are warned, “a customer may order no more than three units of these items every 30 days.”

    Popular, the bags may be. But how many of the customers who can afford them really want more than one, or for that matter, three?

    On its face, the policy sounds odd; that is because it really doesn’t have anything to do with popular demand. Rather, it is the fear that foreign buyers, taking advantage of the severely weakened United States dollar, will hoard the bags, then resell them in Europe or Asia, where the same items in Prada and Gucci stores typically cost 20 to 40 percent more. The popular Yves Saint Laurent Downtown bag, which is restricted to three per customer at Saks Fifth Avenue and Bergdorf Goodman, costs $1,495. At Harvey Nichols in London, the same bag is £910 (or about $1,796).

    Foreign tourists who are treating American department stores as if they were a nationwide outlet sale have largely been viewed as beneficial to retailers, and by some estimates those shoppers were the only bright spot in what was otherwise a feeble holiday sales season. But that spending power has not been so welcome to luxury companies like Gucci and Prada, which have spent the last decade trying to reach those customers in their home countries by opening expensive new shops throughout Europe and Asia.

    Now those companies stand to suffer a sting from increasingly educated comparison shoppers, if not a more serious blow from a gray market of designer goods resold from American stores.

    Ron Frasch, the chief merchant of Saks Fifth Avenue, which has 54 stores across the country, said the number of foreign shoppers trying to buy multiple items in stores was “pretty minor,” but he added, “it is certainly an issue that we watch.” Besides restricting online sales, Saks may deny a customer’s purchases of duplicate merchandise in stores on a case-by-case basis.

    “What we try to do is use a lot of logic and common sense if we sense that someone is taking advantage,” Mr. Frasch said. “We monitor at the store level and at the corporate level for any patterns. We are very sensitive, first and foremost, to serving the customer, but secondly to any potential for reselling by customers.”

    Ginger Reeder, a spokeswoman for Neiman Marcus, said its online policy applies to certain bags and shoes sold from designers who asked the company to limit sales.

    “We work with our vendors,” Ms. Reeder said. “It’s primarily a protection for them, to protect their distribution from bags getting out there on the gray market.”

    For now, the policies of Saks, Neiman Marcus and Bergdorf Goodman apply only to online sales of handbags and shoes from Prada and the Gucci Group labels (Gucci owns Yves Saint Laurent and Bottega Veneta), but not other luxury brands like Dior or Givenchy, which are owned by the competing fashion conglomerate LVMH. Meanwhile, LVMH sells its Louis Vuitton handbags online only on its own site, www.eLuxury.com, where the policy is even more strict: two of each style per customer, per calendar year.

    There are no stated restrictions on shopping inside the 39 branches of Neiman Marcus or at the company’s Bergdorf Goodman store in Manhattan, Ms. Reeder said. But a sales associate at Bergdorf said this week that the staff was instructed to use discretion with customers looking to buy a large number of items. A salesman at the Louis Vuitton store across the street said a customer trying to buy more than two bags would be asked to give a reason. Both spoke on condition of anonymity because they are not allowed to speak to reporters.

    None of the makers of the designer brands would speak for the record about such policies, but several executives acknowledged privately that they are meant to prevent bags from being resold.

    During the luxury boom of 2000 and 2001, when shoppers lined up in the street outside Gucci, Hermès and Vuitton shops in Paris, the companies drew criticism for putting into effect bag-per-customer limits that appeared to be aimed primarily at Asian shoppers. Some Asian customers complained they had been banned from Vuitton stores, and they could be found on the Champs-Élysées offering to pay Western tourists to buy bags for them.

    What has surprised some retail analysts is how quickly the concept of quotas has arrived in the United States — and not just for handbags. In its online store, Apple currently limits customers to five iPhones per order.

    “This is not an unusual situation for designer brands,” said Claudia D’Arpizio, a luxury goods consultant at Bain & Company in Milan. “It’s unusual for the United States. What is changing now is the geography of the touristic flows.”

    In the ’80s, American and Asian tourists commonly shopped for luxury bargains in Italy, when the lira was weak against the dollar. But since the dollar began its spiraling decline against the euro in 2000, shortly after its introduction as the European common currency, the value-minded tourist tide has shifted to the United States.

    Travelers who buy multiple items to resell to friends back home are only a small portion of the gray market, said Fred Felman, the chief marketing officer of MarkMonitor, a San Francisco agency specializing in brand protection. It is more problematic when professional networks of buyers resell luxury goods through small shops throughout Asia, or through online retailers like eBay.

    Last month, Patricia Pao, an independent retail consultant, arrived at Newark Airport from Los Angeles and was approached by a young woman who asked her to help close a suitcase by sitting on it. The woman was returning to Slovenia with what appeared to be 200 pairs of designer jeans, the least expensive bearing a price tag of $228.

    “She said that by selling the jeans back home she could not only cover the expenses of her trip, but she could also make a profit,” Ms. Pao said. “The weakened dollar makes everything here look like a bonanza.”

    As anecdotes about foreign shoppers flocking to buy electronics, toys and Manhattan real estate become more common, analysts are debating the long-term impact of shopping tourism on brands that place a premium on their exclusivity.

    “Imagine a scenario where you have people buying all your stuff,” Ms. Pao said. “In the short term you benefit, but in the long term, you don’t, because you don’t know where the sales are going, and that is very scary to these people.”

    Given how difficult it is to control every aspect of distribution, though, some would argue that an indication of desirability — a burgeoning gray market, say — should be seen as an opportunity for brands to capitalize when demand is strongest.

    “There is an underground railroad of iPods going back to Europe,” said Susan Nelson, an executive director of Landor Associates, a branding agency in San Francisco. “Contrary to damaging the brand, I think it creates a bit of a mystique.”

    Of course, handbag quotas may not be the most effective solution anyway, considering the many ways determined shoppers can get around them — by using multiple credit cards, for instance, or buying from more than one store. But the alternative — raising prices of European luxury goods sold in the United States, as many companies have begun to do — risks alienating American consumers, or giving an advantage to American luxury competitors.

    “What they don’t want to see,” Ms. Nelson said, “is for the market to be flooded with what they consider to be cheap handbags.”

    Especially not their own.
  2. I just read this story in my NYT too. Very interesting.

    When I was in New York around Christmastime, the stores were packed with foreign tourists taking advantage of the weak dollar. They were doing most of the shopping; had bags and bags of designer goodies. Lucky them!
  3. Wow, very interesting. Thanks for the post!
  4. Almost everything is cheaper in the US now e.g. a VC&A necklace costs 1400€ ( almost 2000$) in Europe and you pay 1550$ for it in the US.
    All the American designers are hugely expensive here especially premium jeans and that's why I buy all my jeans at an US online retailer because even with 30% custom fees for cloths they cost half of what they cost here e.g. Paige cost 250€ (380$).
  5. Wo thanks for the articks.
    Yes everything is cheaper in the states! And with the stronger dollar - I found myself buying so much more things! I guess I came to US for my degree at the right time (shoppingwise LOL)
  6. Thank you for sharing the article.

    I think it's great news and long overdue!:yes: I completely support, "Retailers Limit Purchases of Designer Handbags." :tup:

    The hoarding of items and reselling them is something I loathe and can bring out the worst behavior in some people and reminds me of the scene in the book "Generation of the Vipers" and the women at a fabric sale.
  7. I have heard about this for a while now. I can't even remember the days when Saks, NM, Bergdorfs, and ELux didn't have the limited purchase policy printed on their website. It just seems par for the course to me.
  8. Very interesting article! While shopping one day, I befriended a german college exchange student that told me that everything she purchased in the US using her bank card was like 30% after all of the conversion! Oh how I envy foreigners in the US....
  9. my friend sent me this article and was offended by the discrimination against Asian customers!
  10. tourists also pay for the air ticket and hotel to shop in us, not many companies are doing international shipping.
  11. I agree that is awful.

  12. Is the NYT suggesting that this is a NEW practice? It's not!
    The limits have been stated on the NM and BG websites for a couple of years (about as long as I have been shopping at those sites). This isn't news.
  13. IMO they need to start limiting purchases during sales or on special edition items. I hate hoarders. I understand that some people make a living off of re-selling on Ebay etc, but it's not fair to normal people :nogood:
  14. ^I agree. They buy bags and then mark them up to ridiculous prices. :nogood:

  15. This info isn't very up-to-date.

    The season before last (S/S '07), bags were cheaper in the US and the dollar was weak (but not as weak as it became in the Autumn); so even with import duties and tax (typically around 21.5% in the UK), one could make a bit of a saving.

    But by the Autumn of '07, they seemed to be only slightly cheaper in the US (if that), due to the weak dollar pushing up the prices of imported goods, so there is now no saving to be made. :nogood:

    More importantly, I really don't think NM and BG, who have been saying this on their websites for ages (far longer than the dollar has been very weak), are saying it to put off foreign buyers; I think they have been saying it to put off eBay sellers, who, for years, have been known to buy up all the stock of in-demand items to sell at a profit.

    If it was a case of preventing foreign buyers from taking advantage of lower prices and a weak dollar; why would LVR say it on their website, too, when they're in Italy?! :shrugs: