I'm so mad and upset. I bought the trench at Nordstrom's online and took it to my local Nordstrom's store for sleeve alternation. Picked it up last wk. The result was terrible.
Firstly, they did not clean up the chalk marks beforehand. Thus, I need to wait for another 20 mins for the tailor to clean them up.
Then I tried them on. The sleeves were UNEVEN even though the tailor did the measurements on both arms a wk ago. What pissed me off further was that the alternation dept mgr denied the uneven length. I finally insisted to have her bring out the measuring tape to measure. She kinda ignored me. Then I asked the SA opinions on whether the measurements were off when that dept mgr was away. They told me that I was right. I finally insisted to have her bring out the measuring tape to measure. Then she suddenly changed her tone and agreed with me.
When I examined the sleeves, I found out that my trench has become a "HOLY trench". Since the tailor shortened the sleeved, and removed then reattached the sleeves' buckles, there're more than 20 holes on each sleeves. The dept mgr again was like "it should be expected since we need to remove the original straps. Of course, there're thread holes". But then I told her that "it's not what I was told. The tailor who did the measurements on that nite told me that she would reattach the buckles /straps to where the upper original "holes". In her words, the holes would be hidden. Sorry to myself, it's not the case at all.
She then said they'd shorten the sleeves for me for free. Thanks but no thanks, since there'll be more holes as they'll need to redo the straps/ buckles.
After waiting for another 20 mins or so, a customer specialist came out and offered to refund my trench. I told her I love my trench and did not wanna refund. Just want a new one. She said it's sold out without even looking at the system. Finally the store mgr came and located another one in my size in Boston and will ship it to the store for me to pick up. She was nice enough to have me keep the HOLY trench until the pick up time so that I could wear it in between.
I'm beyond disappointed. I'll not trust them to alter it again. I think I'll take it to the Burberry store to do it even though I have to pay more. My sister said I should ask Nordstrom's to pick up the alternation bill, or ask for further discount.
However, I got this trench at a good price already. The online specialist sold it to me at the anniversary sales price even though the sale was over. BUT the trench is even cheaper now as they're having the semi-annual sales.
What should I do? What would u do if u were me? They told me the trench should be arrived by the end of this wk.
Pls advise. It never happens to me be4 to have it that bad.
Firstly, they did not clean up the chalk marks beforehand. Thus, I need to wait for another 20 mins for the tailor to clean them up.
Then I tried them on. The sleeves were UNEVEN even though the tailor did the measurements on both arms a wk ago. What pissed me off further was that the alternation dept mgr denied the uneven length. I finally insisted to have her bring out the measuring tape to measure. She kinda ignored me. Then I asked the SA opinions on whether the measurements were off when that dept mgr was away. They told me that I was right. I finally insisted to have her bring out the measuring tape to measure. Then she suddenly changed her tone and agreed with me.
When I examined the sleeves, I found out that my trench has become a "HOLY trench". Since the tailor shortened the sleeved, and removed then reattached the sleeves' buckles, there're more than 20 holes on each sleeves. The dept mgr again was like "it should be expected since we need to remove the original straps. Of course, there're thread holes". But then I told her that "it's not what I was told. The tailor who did the measurements on that nite told me that she would reattach the buckles /straps to where the upper original "holes". In her words, the holes would be hidden. Sorry to myself, it's not the case at all.
She then said they'd shorten the sleeves for me for free. Thanks but no thanks, since there'll be more holes as they'll need to redo the straps/ buckles.
After waiting for another 20 mins or so, a customer specialist came out and offered to refund my trench. I told her I love my trench and did not wanna refund. Just want a new one. She said it's sold out without even looking at the system. Finally the store mgr came and located another one in my size in Boston and will ship it to the store for me to pick up. She was nice enough to have me keep the HOLY trench until the pick up time so that I could wear it in between.
I'm beyond disappointed. I'll not trust them to alter it again. I think I'll take it to the Burberry store to do it even though I have to pay more. My sister said I should ask Nordstrom's to pick up the alternation bill, or ask for further discount.
However, I got this trench at a good price already. The online specialist sold it to me at the anniversary sales price even though the sale was over. BUT the trench is even cheaper now as they're having the semi-annual sales.
What should I do? What would u do if u were me? They told me the trench should be arrived by the end of this wk.
Pls advise. It never happens to me be4 to have it that bad.
.