So as I was inspecting my bag today in order to see if everything is perfect, I came across some scratches on the inside on the plaque! I just got the bag yesterday!!! So immediately I texted my SA and she said that she will check to see if they have gotten a new one. Anyhow I said I will stop by to exchange the bag. The one that they had gotten in was brand new, no scratches! I had it exchanged and I am a very happy customer. My SA is so sweet!