So I sold a bag on ebay which was up as a listing for 5 days. I put up a couple of pics, described the bag accurately (a pre-loved, used handbag), and offered to answer any questions/provide more pics. The bag sold and the buyer just received the bag and told me that it "wasn't what she expected". That it was more used than she thought it would be. Now she wants a refund, even though i didnt offer the option of refund with the listing. im conflicted as to how to proceed with this.......any suggestions? Thanx in advance!!!