I sold a ring on ebay, with a warranty.
I stated in my listing that it can be resized free and also that it's a valid warranty.
My boyfriend worked in the store I bought this from, so I know the rules myself. Last month I had to get a diamond replaced in the ring, and since I had the warranty got it free.
She wants a full refund because she apparently went into the store and they said she'd have to pay £30 for a resizing, and also that the warranty isn't valid without a receipt.
The warranty does state that but I know that the warranty is still valid, as they photocopy the receipt onto the warranty.
I am so angry right now, she has called me a liar and a cheat, and wants a refund + the cost of the ring back to me. I am willing to give her a refund minus my shipping fees, but will not pay hers.
Am I out of order? :s
I stated in my listing that it can be resized free and also that it's a valid warranty.
My boyfriend worked in the store I bought this from, so I know the rules myself. Last month I had to get a diamond replaced in the ring, and since I had the warranty got it free.
She wants a full refund because she apparently went into the store and they said she'd have to pay £30 for a resizing, and also that the warranty isn't valid without a receipt.
The warranty does state that but I know that the warranty is still valid, as they photocopy the receipt onto the warranty.
I am so angry right now, she has called me a liar and a cheat, and wants a refund + the cost of the ring back to me. I am willing to give her a refund minus my shipping fees, but will not pay hers.
Am I out of order? :s