Hi TPFers,
Sorry for the very long post I need to vent.
I just wanted to share a not so good experience that happened to me at an LV store yesterday.
My DH, gave me the thumbs up to purchase another beautiful LV before the prices are to go up. 
So we visited the nearest LV store to us. We are new to area and wanted to explore, so we were very excited to go to a new shopping area.
Anyways, being very absolutely thrilled about a new purse, we walked into the LV store. First we were not greeted with a Hello, May I help you? or even a How are you today? We were just looked at with stares. We went late in the day and it didnt appear to me that the store was all that busy.
There was one SA who kept following fellow shoppers and tiding up/rearranging the items other shoppers were touching. After about 3-5 mins of browsing around, I looked at the SA with anticipation for help. She was nice enough to show me the bags that I wanted to see, however she seemed distracted and was not providing any feedback or information about the bags.
Another customer came in with her 3 other sisters and was also looking for some attention from a SA. I informed the SA that it was okay that she helped her while I was deciding between the Tivoli GM and the Trevi PM.
So while I was walking back and forth to the long mirror with the Trevi, I left the Tivoli on the counter. The SA knowing full well that I was in deliberation between the two. After about another 5 mins of consulting w/my DH about getting a matching wallet and discussing about purchasing the EPI Jasmine, one of the sisters took the Tivoli from the counter and gave it to her sister. Watching the whole incident occurring right before my eyes, I was in shock.
Not only did the sister take the bag, she didnt even have the consideration to ask if I was through or if it was okay for them to just take a look. The customer didnt even like the Tivoli, however the sisters were deeply persuading her that the Tivoli looked much better than her choice. I am still standing there about 5-7 ft. away waiting for them to put the Tivoli down or acknowledge that I was still looking at the bag. Nope, nada, zippo. The SA who was originally helping me walks by them and says oh Thats a beautiful bag, it looks good on you. The customer says, yes My sisters have sold me on it, Ill get this one. The SA says, Good Choice. Proceeds to take the bag from her and they walk to the register to ring her up! I am in utter shock and frustrated! 
The SA walks by me and doesnt even acknowledge or look at me, I was the original customer looking at the bag. I have never been treated that way at an LV store! What if, I wanted the bag and that was the only one? How unfair is that? I really felt like I was being discriminated against because I do not fit the demographics of the area. I asked my DH, if he saw that all go down and he said yeah and he felt the same way I felt.
Finally, after the SA has finished with the other customers transaction, she says, How you doing? I told her that I was all done and thanked her for her time and we walked out of the store. I was so very disappointed that I left the store without a new bag and my ego was broken and hurt. I am just being too sensitive or was this really poor customer service and bad shopping etiquette? Should I do something about it? I know for sure I will never patronize that particular LV again, I will drive the extra distance and go to the other LV location. TIA for listening and your help!
Sorry for the very long post I need to vent.
I just wanted to share a not so good experience that happened to me at an LV store yesterday.
My DH, gave me the thumbs up to purchase another beautiful LV before the prices are to go up. So we visited the nearest LV store to us. We are new to area and wanted to explore, so we were very excited to go to a new shopping area.Anyways, being very absolutely thrilled about a new purse, we walked into the LV store. First we were not greeted with a Hello, May I help you? or even a How are you today? We were just looked at with stares. We went late in the day and it didnt appear to me that the store was all that busy.
There was one SA who kept following fellow shoppers and tiding up/rearranging the items other shoppers were touching. After about 3-5 mins of browsing around, I looked at the SA with anticipation for help. She was nice enough to show me the bags that I wanted to see, however she seemed distracted and was not providing any feedback or information about the bags.
Another customer came in with her 3 other sisters and was also looking for some attention from a SA. I informed the SA that it was okay that she helped her while I was deciding between the Tivoli GM and the Trevi PM.
So while I was walking back and forth to the long mirror with the Trevi, I left the Tivoli on the counter. The SA knowing full well that I was in deliberation between the two. After about another 5 mins of consulting w/my DH about getting a matching wallet and discussing about purchasing the EPI Jasmine, one of the sisters took the Tivoli from the counter and gave it to her sister. Watching the whole incident occurring right before my eyes, I was in shock.
Not only did the sister take the bag, she didnt even have the consideration to ask if I was through or if it was okay for them to just take a look. The customer didnt even like the Tivoli, however the sisters were deeply persuading her that the Tivoli looked much better than her choice. I am still standing there about 5-7 ft. away waiting for them to put the Tivoli down or acknowledge that I was still looking at the bag. Nope, nada, zippo. The SA who was originally helping me walks by them and says oh Thats a beautiful bag, it looks good on you. The customer says, yes My sisters have sold me on it, Ill get this one. The SA says, Good Choice. Proceeds to take the bag from her and they walk to the register to ring her up! I am in utter shock and frustrated! The SA walks by me and doesnt even acknowledge or look at me, I was the original customer looking at the bag. I have never been treated that way at an LV store! What if, I wanted the bag and that was the only one? How unfair is that? I really felt like I was being discriminated against because I do not fit the demographics of the area. I asked my DH, if he saw that all go down and he said yeah and he felt the same way I felt. Finally, after the SA has finished with the other customers transaction, she says, How you doing? I told her that I was all done and thanked her for her time and we walked out of the store. I was so very disappointed that I left the store without a new bag and my ego was broken and hurt.
I am just being too sensitive or was this really poor customer service and bad shopping etiquette? Should I do something about it? I know for sure I will never patronize that particular LV again, I will drive the extra distance and go to the other LV location. TIA for listening and your help!
You pay good money for a good product, you deserve good service.