Okay, I think I'm in shock AND really angry. Background: I placed an order April 27 for an ink Kitana Shoulder bag. I have contacted CS 5 times by e-mail and 2 or 3 times by live chat. The order just kept saying "processing" and no one 1) could tell me anything via live chat about what was going on with my order or 2) would get back to me or respond to my e-mails. This may be why: I finally called CS. (I hadn't tried before because I was under the obviously false impression that their number didn't work anymore.) I got someone who finally told me that the bag was en route from the factory and would be shipped to me as soon as they received it. Okay, well, I was told THAT two weeks ago. I mean, how long does it take to ship these bags from the factory to HH?! So I asked, "Exactly where is this factory?" The response: "The Far East." So there you have it. Not only are they no longer made in the USA, not only do you have to wait for the bag to be made upon ordering it, YOU ARE WAITING FOR IT TO SHIP FROM THE FAR EAST. And it ain't fast shipping, my friends, as my bag has been en route for two weeks now and they can't tell me when they expect to receive it. Because I do not wish to break TPF rules or subject you lovely ladies to a foul-mouthed rant, I will refrain. However, I'm thinking it. A lot of it.