I purchased a slim Carly at my local Von Maur about 35 days ago. I carried it out of the store and 1 other time. (About 4 hours total...if that!) I decided that the slim was NOT working for me and took it back in today to exchange I had receipt and tag. I only wanted to exchange for the medium and would have taken merch credit for any difference. NOT HAPPENING!!! The SA told me that due to the fact that the tag had been removed they could not resell it. I was FLOORED!!! The bag had not a sign of wear...what Coach bag shows signs of wear after 3-4 hours?! I don't toss them around like a wal-MArt bag! I asked for the manager and she agreed that there was no wear on the bag but because the tag was not attatched to the bag they "didn't know" how much use it had had. WHAT? I'm HOT TO TROT! I have every intention of contacting JAX and letting them know how this "certified dealer" of Coach treated a very loyal customer. I informed the manager that I would NEVER purchase another Coach bag or anyhting from their store again! We'll see where I get with JAX! Let me know if anyone has had any similiar experiences! What happened to SA's treating people that buy higher end goods with a little more care?