Not feeling the Lvoe from my local store

bindi0930

O.G.
Nov 23, 2006
1,311
11
Texas
First off, if this is posted in the wrong place, please let me know and sorry!

I have been a loyal client to my local store for over 7 years. I have consistently purchased lots of bags (mostly exotic) and ready to wear from almost every season. My spend at LV is with the same SA and same store - it is a very high dollar amount. Over the last year or 2, I feel no special treatment or invites to anything. I was previously invited to a show in Paris many years ago but nothing within the last 5 years. I do genuinely enjoy the bags and rtw but part of purchasing is the perk of going to shows and events. I have vaguely brought it up before but nothing was ever done.

Now more recently, I am having a problem with an exotic bag that was purchased in France pre-COVID. I purchased it with the intent that I would pick it up in March but did not end up going because of COVID. The person I worked with at the Champs-Elysse store is no longer working there and I have not been able to get in contact with the store. Apparently, the store refunded the bag but I never received a refund for what I paid. SO now I am out of the bag and the money until they fix it. My SA here in the US has been super helpful and I understand there is only so much he can do because of corporate. The store has been in contact with corporate but no response or answer yet. In all honesty, I do feel corporate could do more to help a customer with a long standing VVIP relationship but who knows if they really care.

Any recommendations regarding addressing the issue with the store in regards to both situations? Or should I just give up and stop giving them my business because I don't feel like a valued client. TIA for hearing my rant! ❤
 
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jill39

O.G.
Apr 6, 2008
1,777
1,244
I feel your pain! I also feel like my local store does not value me at all. I always waited until they had the item I wanted in stock. But when I contact them, I get the feeling like they just don't want to help me. So, now I just purchase at different stores. If they have the bag in stock, then I get it there. It is so sad.
 
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ukkylie

Member
Jun 28, 2011
11
2
Pacific-Northwest
My local store is exactly the same. I can't keep an SA for more than 6 months. It's a revolving door of staff and I've ended up explaining my tastes and collection several times, which is exhausting.
I found a great SA at another store (Texas, but I'm in Oregon) and I contact them with orders as they can always get what I want. If I want to see something before I purchase it, I view it at the local store (if they have it - my other complaint with the local store is their inventory is very, very limited), then contact my Texas SA for the order.
 
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Loriad

Member
Jul 28, 2020
867
2,390
I don't have a store in my state. I have to drive about 1.5 hours. The SA I've dealt with there I feel is hot and cold, can be rude. The last time I experienced it (in July) I hopped back in the car and drove another half hour to another store. I had to wait about an hour outside and found someone so nice once I got in. It's such a shame they don't value their customers! While I make purchases, I'm sure I'm not making the level you are. Shame on them for treating you that way. I feel we're stuck since we love the products!