This is the very first time that I have had to open a SNAD case and I'm so mad. I had bought a dress off of ebay and received the dress last Friday. I found two blood stains on the back of the dress , so I emailed the seller first. She told me I could return it. So I paid to ship it back to her by USPS Priority mail and it was delivered three days ago. She has not responded to my emails asking when she will refund me, so I opened a SNAD this morning. She just sent me a rude and threatening email. She called me a moron and told me that she has not received the dress, which I know is a lie. The USPS tracking number shows it has been delivered and now she told me she is going to make me wait and not respond for 7 days. I will be leaving her feedback when ebay takes my money back from her. I never wanted to open a SNAD, but I had a feeling I should have last week when I had emailed her with the Prioirty Mail tracking label. I had told her I hope she refunds my original shipping fees, but she never responded. BTW she charged me $20.00 to ship a silk dress from the same state I live in. I have been on hold with ebay for an hour now. I cannot believe how long it takes to get through ebay. Does anyone know if ebay freezes the sellers funds when you open a SNAD?
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