So i bought this limited edition Dior lipgloss in a golden shaped saddle box and it cost me 40$ with shipment ... the auction stated it as brand new... when it arrived i was extremely disappointed as it had sort of blackish spots in two visible places...so i wrote to the seller, ready for a long battle to be honest . Same day i received an answer , very sweet and nice saying that its her fault as she didnt inspect the item enough apparently and that she would refund me. Fair enough , i wrote her back and thanked, said i am sorry it turned out this way when she agreed to ship where she usually doesnt. I also asked for her address to confirm where to ship. And today along with the address i received email from Paypal that she has already refunded me the whole sum ! and she also wrote " [FONT=Arial, Verdana]I am sorry too, I hate it when my customers are dissatisfied! " .. she is a powerseller with hundreds of transactions even if i gave her a neg, that wouldnt matter much ... i wrote back that she is a gem ... there still are trustworthy people on eBay ! [/FONT] sorry for long post i just felt i should share some optimism !