Here is my story with
Nordstrom: Online, I saw a pair of slip -on sneakers, only size left was my size, and when I went to check out, the regular price was listed. I went back to the picture with the sale amount and took a pic of it on my phone. I did order the shoes, and thought I would call to get the refund. Wait time was 1 - 1 1/2 hours every time I called. So I thought I would wait until they arrived; if they did not fit, I would just send back. Well, they did fit, so I called, and had an hour to wait before I actually spoke to someone. She told me the sale had ended the day before(they actually were marked clearance-do you really put a clearance item back at full price, especially when you only have one size left?) Well, I told her I had a picture on my phone of the item, date and time, with the clearance price. Ultimately, she said sorry, they could not do anything. Of course I would not let it go--I asked to speak to the manager, and she also gave me the most difficult time. I felt as if I was doing something deceptive, but held my ground. She finally said she would credit me the amount--$90! But she assured me this was the ONLY time she would do this. Really? If I had not looked at the shoes and seen the sale price, which she denied could even have been possible since the sale ended the day before, I would never have known there had been a sale. I came away very frustrated, but at least had my credit.
Now, on the flip side, here is a great Bloomingdales story! I purchased a Ferragamo bag on line, on sale, with power points. No dust bag was sent. I called and the person was very apologetic. He said he would send another bag, with a dust bag. He then saw there were no more of this style bag in stock, so could he credit me 20%? I gladly took the credit. Such a pleasant conversation and apology from him.
I will take Bloomingdales over
Nordstrom!