I guess it depends where you are. Our store closed in March and just reopened due to COVID. And most places have extended returns as a result. I think under 90 days for unused non-seasonal mech isn't crazy.
I am in the medical field so it's a little crazy right now as you may imagine, so it's quite difficult for me to get to return in store. Hard for me to trust USPS too for returns; had a couple of mishaps already with that.I guess it depends where you are. Our store closed in March and just reopened due to COVID. And most places have extended returns as a result. I think under 90 days for unused non-seasonal mech isn't crazy.
You are really going to hate me - I bought a leather jacket at an anniversary sale and returned it two years later! They gave me a full refund and sent the jacket off to the Rack! I think their customer service is amazing (most of the time).
I had the same experience also; I took a picture of the Usps receipt proving I did in fact drop the packages off. I emailed Nord a copy and regrettably they ended up returning the wrong items smh!!! I felt at that point it's more of a headache to try and get in touch w/customer service and just let it go at that.Recently, I have noticed a change in Nordstrom's customer service. I had purchased some things online and some I did return through the mail. I kept all of my tracking numbers etc, and I called to follow up on the return after a few weeks passed. I was told that they needed more time, and that I should call back in another week--which I did. I was told again that I needed to wait one more week--and then call back! LONG story I know! Well after all that, I called again and was told that they don't understand what was going on as it showed that they had received the items weeks ago. You can only imagine how much time this all took. Eventually after speaking to about 3 people that day, I received a refund. Whew! I understand that times are different now, but Nordstrom never used to be this exhausting to return! In store only returns for me with them from now on--as long as the stores are open!
So they gave you a full refund and sent it to the Rack to sell at a discount? In other words, they lost money on that sale to you? IDGI