I purchased a Tumi laptop brief. After 10 days, it finally arrived. It was missing all tags. Upon further investigation, the strap was thrown inside, there were dirt streaks on it, a persons work ID was in one of the pockets.
A few minutes later, my husband turned on the light and said "uh oh", only to find a half eaten cough drop and a wad of this random persons hair!
I chatted with a few CS agents and also by phone. DH said just return it and be done with it, but it was an expensive bag, took 10 days to get here, and I have no bag to use for my trip now!! They are not offering anything but to help me find something else and lucky me I may keep my points if its for a similar item. I am furious right now!
I would have thought they would have offered me a similar priced bag for the same 20% off I got mine for or something. I will have to take two hours off to return it in store, or mail it back and wait a week or more for a refund and lose about 700 points. I dont want something for nothing but the excuse that I can simply return it and look for something else doesnt work for me! Am I wrong?
A few minutes later, my husband turned on the light and said "uh oh", only to find a half eaten cough drop and a wad of this random persons hair!
I chatted with a few CS agents and also by phone. DH said just return it and be done with it, but it was an expensive bag, took 10 days to get here, and I have no bag to use for my trip now!! They are not offering anything but to help me find something else and lucky me I may keep my points if its for a similar item. I am furious right now!
I would have thought they would have offered me a similar priced bag for the same 20% off I got mine for or something. I will have to take two hours off to return it in store, or mail it back and wait a week or more for a refund and lose about 700 points. I dont want something for nothing but the excuse that I can simply return it and look for something else doesnt work for me! Am I wrong?
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