So I used my presale card on Wednesday and paid for a Juicy velour tracksuit to be picked up today at Will Call. I went to WC at 7:15 am and there was a line with only 2 Sa's at the desk. At 8am it was my turn and I gave them my yellow slip......by 8:30am the SA came back and said he could not find my merchandise! I asked to speak to the manager. At 8:45 she appeared and said she would find my merchandise and to go ahead and leave and they would drive it to my home today....(she also handed me 4 free lunch coupons). At Noon they called and found the tracksuit and are on their way over to my home to hand deliver it. This was the first time Nordstrom had ever done this presale event and I guess the kinks weren't worked out because there were many other customers on line with me who didn't have their stuff at WC either.