Nordstrom order packaging

Mommy_of_3_2B

Member
Jan 21, 2016
46
1
Anyone else disappointed in how Nordstrom packages your order?

Once I ordered 2 dior sunglasses and they were both sent in a little plastic baggie with no case!! Excuse me, I am spending $500+ on each, at least send them in something that will protect them during transit.

Last week I ordered a purse and the same, it was sent in a plastic bag with the dust bag all scrunched up and stuffed INSIDE the bag. Seriously this was a $2K chloe purse!!

Maybe I am being spoiled because the other online retailer I buy from is NAP and everything is perfectly packed. But this is ridiculous. Maybe they are trying to save on shipping costs by reducing the waste, or they just don't care.
 

anthrosphere

Hiya!
Apr 16, 2012
8,793
3,905
A few years ago, I did an in-store order for a Balenciaga coin purse ($300+) at my local Nordstrom that was shipped from Oregon. I opened the box and was horrified to see there was no stuffing to protect the purse. The purse was just thrown carelessly inside a too-big box with nothing to protect it from being tossed around! The stud popped off of the purse and I had to waste time driving back to the store to return it. I was furious!
 

lotus_elise

Member
Apr 23, 2015
30
8
I just ordered something from the Rack. When I check my account online, my package is in transit but when I try to track the number, it's invalid. I ordered on the 28th, so that's six days. Now I can't wait to see how it's packed (assuming it arrives at all)!
 

anthrosphere

Hiya!
Apr 16, 2012
8,793
3,905
I just ordered something from the Rack. When I check my account online, my package is in transit but when I try to track the number, it's invalid. I ordered on the 28th, so that's six days. Now I can't wait to see how it's packed (assuming it arrives at all)!

Did you get your package yet? I ordered a Rebecca Minkoff handbag at NR online last week and it arrived today inside a wide and narrow box. Unfortunately, there was no stuffing inside to protect the bag. Kind of disappointed considering the bag was worth $595 (but marked down to $199 before taxes).
 

hitt

Member
Apr 13, 2014
460
294
One time I purchased a Longchamp Expandable Tote from Nordies and after I played around with it, I noticed a BIG GASH! I was puzzle and freaked out at the possibility that I made that gash while zipping up the bag.

Upon close inspection, I noticed the plastic bag that the Longchamp tote was in, also had a slit. I am thinking when they opened the box of bags, they knife went through to the bag!
 

pixiejenna

O.G.
Apr 5, 2009
11,513
10,660
Honestly I feel like a lot of my Nordie orders where over packed. A small item wrapped up in a ton of paper in a comically large box. I don't have a problem with items coming in a plastic baggie. However I would be really pissed if I bought sunglasses and they were not properly packed and came without the cases when you know that they come with them. If they didn't come with a case(I know not all brands provide cases) they should have had at least enough sense to put it in a gift box for extra protection.

I will also second that NM packs the best for protecting the products. Once I ordered 5 rock stud bracelets and each one was packed in the original box inside of a gift box. I was surprised to see such a large box being delivered to my house knowing what I ordered. Even kept in thier original boxes I'm sure all 5 boxes could have been put in one gift box. It was excessively wasteful IMO but I'm sure that the average NM customer would expect it that way.
 

lotus_elise

Member
Apr 23, 2015
30
8
Did you get your package yet? I ordered a Rebecca Minkoff handbag at NR online last week and it arrived today inside a wide and narrow box. Unfortunately, there was no stuffing inside to protect the bag. Kind of disappointed considering the bag was worth $595 (but marked down to $199 before taxes).


Nope! My Nordstrom account says that the order is "in transit" but when I track the shipping number it says that on Feb. 2 "pre-shipment info was sent to USPS" which to me says "sittin' in a warehouse somewhere". It was only some clearance costume jewelry, so I'm not too worried. Your poor Rebecca Minkoff bag- arriving packed like that- I'd be ticked!!
 

lulilu

O.G.
Mar 28, 2006
26,530
17,880
Nope! My Nordstrom account says that the order is "in transit" but when I track the shipping number it says that on Feb. 2 "pre-shipment info was sent to USPS" which to me says "sittin' in a warehouse somewhere". It was only some clearance costume jewelry, so I'm not too worried. Your poor Rebecca Minkoff bag- arriving packed like that- I'd be ticked!!

I just had the same experience. Ordered last week and the tracking number I was given (after several days) never showed any shipment or expected delivery date. Then, yesterday the info changed and said delivery today. Which happened.
 

bakeacookie

Member
Nov 2, 2008
24,994
19,914
Small things Nordstroms uses way too much packaging. Big box for a small item, so much paper or air pillows.

but for bigger things, it's a plastic bag and in a box that isn't big enough sometimes. So weird.
 

LuxeDeb

Member
Aug 28, 2013
1,230
468
I thought just Nordstrom Rack had terrible packing, but it sounds like it's both. I got a pair of Prada sunglasses with crystals on them that was packed in a plastic bag, no bubble wrap, no sunglass case, just floating in the too big box. I (they) were very lucky the glasses were not broken or any crystals knocked out. And I got an Alexander McQueen knuckleduster clutch that only had bubble wrap covering the middle, no dust bag, no extra air pockets. This one unfortunately got it ends bashed in, because it was floating in a too big box. So sad to have something mint condition ruined, because it was packed poorly.
 
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