While supply issues are frustrating, I think customer service has really slipped. I’ve been a Nordys card holder since ‘85. I recently placed an online order for something costing $500.00. Not only did it arrive in obviously damaged condition, but the security tag was still attached. The real kicker was that included in the box was a pair of cashmere joggers I never ordered, with a $995 price tag. This meant that I had to make a trip to my local physical store to return everything, including the $995 item sent to me in error and for which I wasn’t charged. I asked to speak to the Manager; her response was pretty lackluster (she said “oh, they must have thought the $995 item went with what you ordered.”) The items were returned, but I thought that given the multiple mistakes and hassle, and my honesty in returning something for which I was never charged, the Manager could have at least done something like offer to pay for a cup of coffee at the coffee bar. I guess I no longer look forward to the
Anniversary sale the way I always did in the past.